Wardrobe Attendant

Universal Studios Hollywood • Los Angeles, CA

23h • Onsite

About The Position

This role is responsible for managing the distribution and maintenance of uniforms, ensuring a smooth operation of the wardrobe department. The attendant will oversee the portal system for efficient check-outs, conduct quality control on uniforms, and manage the logistics of clean and soiled garments. Additionally, the role involves maintaining the cleanliness and organization of the wardrobe area, providing excellent guest service, and upholding safety standards within the park. The attendant will also be responsible for creating employee identification badges and performing data entry as needed.

Requirements

• Must be 18 years old or older

Nice To Haves

• Experience working in a customer service industry preferred but not required

Responsibilities

• Oversee Portal operation to ensure a speedy check out process
• Distribute appropriate uniforms to employees in a timely manner
• Conduct quality control on all uniforms by conducting detailed inspections of uniforms
• Move/transport all wardrobe related items throughout wardrobe areas as needed
• Place clean and/or repaired uniforms in designated locations
• Make employee name-plates, nametags and other badges as assigned
• Perform tasks as required to send soiled uniforms to cleaners
• Check-in clean uniforms from cleaners
• Identify uniforms that need to be replaced or repaired
• Close out lockers as instructed
• Take full laundry carts and hanger rack to loading dock and replace with empty carts and racks, as required
• Audit all areas to verify proper uniform placement
• Operate computer system portals and perform data entry as required to perform tasks
• Maintain a clean wardrobe area, which includes the wardrobe portal, lobby, locker rooms, break room, etc
• Promote and provide extraordinary guest service for both internal and external guests; answer questions, offer information, and provide assistance in a courteous manner.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees