Wardrobe Clerk

JACK Entertainment•Warrensville Heights, OH

5h•Onsite

About The Position

The Wardrobe Clerk is responsible for assisting team members with uniform fittings, managing the uniform inventory, and ensuring the wardrobe area is neat and organized. This includes receiving uniforms, handling exchanges according to established procedures, collecting and inspecting uniforms from departing team members, and preparing uniforms for laundry pick-up. The role also involves inspecting and putting away clean uniforms, issuing and collecting aprons and other accessories, completing loan slips, and operating the team member coatroom as needed. Administrative tasks include completing New Hire and Termination paperwork and issuing lockers. Additionally, the Wardrobe Clerk unpacks and hangs stock, performs light maintenance sewing chores such as button replacement and mending, presses garments, and makes alterations using industrial power sewing machines or hand stitching. The position requires consistently demonstrating superior internal and external customer service skills, maintaining a positive attitude, and being well-informed about facility operations to assist guests and team members.

Requirements

Well organized and keen attention to detail.
Good verbal and written communication skills.
Able to multi task and prioritize appropriately.
Genuine desire to collaborate and service our team.
Ability to work varied shifts, weekends and holidays.
Ability to alter and maintain designed uniforms.
Ability to make necessary adjustments to flat and fitted items.
Ability to perform light maintenance sewing chores on employee uniforms or other linen fabric such as button replacement and mending of torn articles.
Ability to press garments.
Ability to make alterations by utilizing industrial power sewing machine and/or hand stitching.
Ability to record daily activities and work performed.
Ability to maintain stock in a neat, orderly fashion.
Ability to ensure equipment is maintained in good condition.

Responsibilities

Assists team members with uniform fittings.
Receives uniforms ensuring wardrobe area and stock is neat and organized.
Ensures uniform exchanges occur according to established procedures.
Collects and inspects uniforms from team members who depart from property.
Prepares uniforms for laundry pick‑up.
Inspects and puts away all clean uniforms.
Issues and collects aprons and other accessories.
Completes loan slips for borrowed uniforms or accessories.
Operates team member coatroom as required.
Completes New Hire and Termination paperwork and issues lockers.
Unpacks and hangs stock.
Consistently demonstrates superior internal and external customer service skills.
Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
Works in Wardrobe Department with Wardrobe team members to alter and maintain designed uniforms for casino team members.
Makes necessary adjustments to flat and fitted items.
Performs other sewing and related duties as assigned.
Performs light maintenance sewing chores on employee uniforms or other linen fabric such as button replacement and mending of torn articles.
Presses garments as required.
Makes alterations by utilizing industrial power sewing machine and/or hand stitching.
Records daily activities and work performed.
Maintains stock in a neat, orderly fashion.
Ensures equipment is maintained in good condition.