Walton Classroom Tech Support

University of Arkansas • Fayetteville, AR

10d • Onsite

About The Position

The Classroom Technology Support Technician provides frontline support for classroom technology in WCOB, WJWH, RCED, JBHT, BREW, and the McMillon Studio in HAPG. This is a hands-on role ideal for current university students who are reliable, tech-savvy, and comfortable assisting faculty and instructors in live classroom settings. Technicians are responsible for ensuring technology in classrooms functions properly and for providing in-person assistance with audiovisual, projection, and computer systems when issues arise. Full training and ongoing support will be provided — no prior technical experience is necessary, just a willingness to learn and the confidence to help on the spot.

Requirements

• Currently enrolled in the University of Arkansas, Fayetteville
• Comfortable entering classrooms during active sessions and providing in-the-moment support
• Reliable, punctual, and professional demeanor
• Strong communication and interpersonal skills
• Basic familiarity with computers and AV equipment is helpful, but not required
• Ability to learn and apply new technical knowledge quickly through training
• Must be able to navigate between buildings and classrooms during assigned shifts
• Available to commit to at least 1 opening shift per week
• Proof of legal authority to work in the United States on the first day of employment.

Responsibilities

• Respond promptly to in-class technology issues during scheduled hours
• Troubleshoot common classroom technology problems (e.g., projectors, classroom PCs, microphones, and display systems)
• Assist instructors in operating AV or computing equipment
• Perform basic checks of classroom tech setups to ensure functionality before and between classes
• Communicate unresolved technical problems to full-time support staff or escalate as necessary
• Maintain a professional and helpful presence in classroom environments
• Document incidents and support activities using provided reporting tools
• Provide front office reception support
• Support faculty and staff computers including new setup and troubleshooting existing issues as they arise
• Other duties as assigned
• Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Benefits

• University contributions to health, dental, life and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed