Wallis House Supervisor

HAMBURGER HOME INC•Los Angeles, CA

18h•Onsite

About The Position

Under the supervision of the Director of Wallis House, the Wallis House Supervisor provides onsite supervision and support to residents and staff utilizing a harm reduction and trauma informed approach. The Wallis House Supervisor will also oversee the safety and security of the facility.

Requirements

Must be able to work independently.
Basic computer skills including data entry.
Strong communication and interpersonal skills.
Effective problem-solving skills and ability to multi-task.
A collaborative, positive, and mature approach.
High School Diploma or equivalent.
Experience working with the homeless.
Valid CA driver’s license
Valid automobile insurance
Department of Justice/Fingerprint clearance
Satisfactory completion of health screening
Tuberculosis clearance
Proof of legal eligibility to work in the United States

Nice To Haves

Knowledge of mental health and substance abuse preferred.

Responsibilities

Facilitate intakes for new residents, including collecting and entering data, inspecting resident belongings, and orienting residents to house expectations and guidelines.
Liaise with the housekeeper to ensure all rooms are clean, tidy and fully furnished to accommodate resident’s needs.
Conduct room inspections to ensure Residents are properly maintaining their area, clean and neat manner per house rules.
Ensure safety and security within the house at all times.
Provide administrative support by answering the phone and greeting visitors and volunteers, ensuring that they have a positive experience.
Check in with Residents who are on-site to ensure Resident safety and welfare.
Respond to complaints (residents and neighbors) in a timely and professional manner.
Assist with conflict resolution in coordination with PATH worker, always aiming to maintain a fair, positive, and supportive culture.
Provide case management support such as: Assistance with benefits establishment, Obtaining necessary personal identification and records, Employment assistance and linkage, Healthcare linkage.
Collaborate with referring organizations to coordinate resident’s care and ensure they receive the services and support they need to achieve and maintain health, mental health, and housing stability.
Participating in interviewing potential new hires.
Assist Director in ensuring new staff are trained and supporting current staff with their job duties and during crisis.
On-call for crisis.
Assist in ensuring that all shifts are covered by scheduling staff to open shifts and filling in when needed.
Actively participates in a quality improvement project.
Attending meetings as a backup when Director is out and/or as needed.
Oversees and supervises Resident Advisors.
Provide individual supervision and meet with Resident Advisors weekly.
Works to promote and support justice, equity, diversity, and inclusion at all levels in the organization.
Works to promote a trauma-informed work environment.
Actively participate in quality improvement project.
The Wallis House Supervisor will take on special projects or additional duties as assigned by the Director of Wallis House.