BILINGUAL WALK-IN CLINIC ASSISTANT

El Futuro • Durham, NC

4d • Onsite

About The Position

El Futuro is seeking a part-time, 20-hour-per-week Walk-in Clinic Assistant to help ensure the Walk-in Clinic is pleasant and welcoming. The assistant supports clients with virtual appointments, maintains documentation, and provides back-stop coverage for the Clinic Operations team. This is an in-person role based in the Durham office, with occasional coverage in the Siler City office and occasional evening and weekend availability. The regular schedule is Tuesday from 8:00 a.m. to 3:00 p.m., Wednesday and Thursday from 8:30 a.m. to 3:00 p.m., and two to three Fridays per month from 9:00 a.m. to 11:00 a.m. for staff meetings or special projects. Tuesday mornings begin with picking up the weekly food donation from Panera.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 2 years of experience in administrative or clinical assistance, customer service, or a related field.
• Fluency in spoken and written Spanish and English.
• Ability to communicate with clients and colleagues professionally, warmly, and sensitively.
• Flexibility, creativity, and adaptability to evolving client and organizational needs.
• Ability to manage multiple tasks and priorities with attention to detail.
• Ability to work independently and collaboratively as part of a multidisciplinary team.
• Proficiency in Microsoft Office and electronic medical records systems.
• Alignment with El Futuro’s mission and values: Calor Humano, Trust, Resilience, Belonging, and Community.
• Availability for occasional evening and weekend work.

Nice To Haves

• Experience working with the Latino community.

Responsibilities

• Ensure the waiting room is clean and tidy.
• Prepare coffee, snacks, and other beverages and set them up at the front door; clean the table and package snacks at the end of the Walk-in Clinic.
• Pick up the weekly food donation from Panera Bread at 3301 Watkins Rd, Durham, each Tuesday.
• Greet clients and visitors, answer questions, and provide guidance or directions.
• Collect client information on arrival using the sign-in sheet and assign each client a buzzer.
• Provide excellent customer service to clients in the waiting room.
• Help clients connect to Zoom when their appointment is in person but their clinician is virtual.
• Complete client documentation using DocuSign.
• Conduct client satisfaction surveys.
• Provide back-stop coverage for clinic administrative positions, including Front Desk, Access Coordinator, and Centralized Scheduler, in Durham and Siler City.
• Process medical records requests.
• Assist with filing and other assigned projects.

Benefits

• Employer-paid dental insurance.
• Employer-paid vision insurance.
• Employer-paid life insurance.
• Employer-paid long-term disability coverage.
• 403B matching.
• Generous paid time off.
• Paid holidays.
• Paid family medical leave.
• Paid parental leave.
• Paid time off for professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED