Walk-in Case Management Services Intern (Spring 2027)

International Rescue Committee • Baltimore, MD

2d • Hybrid

About The Position

The International Rescue Committee (IRC) is a humanitarian organization supporting people affected by conflict and disaster in more than 40 countries and 29 U.S. cities. Its Baltimore walk-in team provides need-based services to eligible refugees, asylees, and other humanitarian immigrants.

Under supervisor direction, the intern supports daily walk-in services and works directly with individual clients and families to help them navigate available services. The internship provides opportunities to learn about refugee and immigrant eligibility for U.S. services, Maryland public benefits, local Baltimore resources, holistic case management, problem-solving, and communication in a global context.

The Spring 2027 internship is hybrid, combining office, remote, and field work in the greater Baltimore area. It runs for 14 weeks, from the week of January 27, 2027, through May 16, 2027, and requires at least 15 hours per week. Interns should be available in the office at least three days per week. The internship is unpaid; university credit may be arranged. Eligible interns may receive a $15-per-day per diem, defined as 7.5 hours, to offset food and travel costs, and may be reimbursed for mileage for approved activities. IRC issues interns a laptop for the internship.

Requirements

• Ability to work independently and as a team member in a fast-paced, global environment.
• Flexibility, reliability, and outstanding attention to detail.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook, and web-based applications such as databases and Box.
• Fluency in English.
• Availability for at least 15 hours per week for 14 weeks, with the ability to come to the office at least three days per week.

Nice To Haves

• Prior experience and interest working with refugees and immigrants.
• Prior experience and interest in case management or social work.
• Bilingual ability in one of the predominant languages of the local client base.
• Valid driver's license, reliable access to a vehicle with current insurance, and ability to travel regularly throughout Baltimore.

Responsibilities

• Assist clients remotely or in person with services such as activating EBT cards for food stamps, applying for Social Security cards, and obtaining Maryland ID cards.
• Help clients coordinate transportation to medical and other required appointments.
• Conduct remote, office, home, or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, and using public transportation in Baltimore.
• Support service documentation through case notes and case file maintenance.
• Perform other duties as assigned.

Benefits

• University credit may be arranged.
• Eligible interns may receive a $15-per-day per diem to offset food and travel costs.
• Mileage may be reimbursed for approved activities.
• An IRC laptop is issued for the duration of the internship.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed