Walk-in Case Management Services Intern (Spring 2027)

International Rescue Committee • Baltimore, MD

2d • Hybrid

About The Position

The Walk-in Case Management Services Intern supports the International Rescue Committee’s walk-in team in Baltimore with daily activities that welcome refugees, asylees, and other humanitarian immigrants and contribute to their self-sufficiency. The team provides need-based services to eligible clients, and interns work directly with individuals and families to help them navigate walk-in services.

Under supervisor direction, interns assist clients with services such as activating EBT cards, applying for Social Security cards, obtaining Maryland ID cards, and coordinating transportation to medical and other required appointments. They may help conduct orientations remotely, in the office, at home, or in the community on topics such as banking, EBT use, and public transportation. They also support case documentation and file maintenance.

The Spring 2027 internship is hybrid, combining office, remote, and field work in the greater Baltimore area. It runs for 14 weeks, from the week of January 27 through May 16, 2027, and requires at least 15 hours per week. Interns should be able to work in the office at least three days per week. The internship is unpaid; eligible interns may receive a $15-per-day per diem (based on a 7.5-hour day) toward food and travel, and may be reimbursed for mileage for approved activities. University credit may be arranged. Interns will be issued an IRC laptop for the internship.

Requirements

• Fluency in English.
• Ability to work independently and as a team member in a fast-paced, global environment.
• Flexibility, reliability, and outstanding attention to detail.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, and web-based applications such as databases and Box.

Nice To Haves

• Prior experience and interest working with refugees and immigrants.
• Prior experience and interest in case management or social work.
• Bilingual ability in one of the predominant languages of the local client base.
• Valid driver’s license, reliable access to a vehicle with current insurance, and ability to travel regularly throughout Baltimore.

Responsibilities

• Assist clients remotely or in person with activating EBT cards, applying for Social Security cards, and obtaining Maryland ID cards.
• Coordinate transportation for clients to medical and other required appointments.
• Help conduct remote, office, home, or community-based orientation sessions on topics such as opening bank accounts, using EBT cards, and using public transportation in Baltimore.
• Assist with service documentation, including case notes and case file maintenance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed