WA CGE Coordinator I

Consumer Direct Care Network•Missoula, MT

1d•Remote

About The Position

The WA CGE Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position handles customer service (including all inbound and outbound phone calls), emails, and messages/chats. The WA CGE Coordinator I coordinates and manages daily intake and referral processes to ensure positive business growth and development. This role includes processing clients and completing attendant enrollment paperwork to meet general customer service objectives. In addition, the WA CGE Coordinator I is responsible for behaving in a manner that will promote cohesiveness in the office environment, as well as support day-to-day operations, and client advocacy.

Requirements

High School Diploma or GED preferred
Previous office experience preferred
Combination of education and experience is a plus
Be able to successfully pass a background screening

Nice To Haves

Bi-lingual preferred in various locations

Responsibilities

Provide excellent customer service to internal and external clients
Handle inbound/outbound phone calls, answering queries and concerns accurately
De-escalate situations involving dissatisfied customers, offering assistance and support
Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks
Process forms and documents in relevant systems
Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives
Comply with applicable legal requirements, standards, and policies, and procedures.
Maintain the necessary skills and knowledge to coordinate workflow
Exhibit an intermediate level of computer efficiency
Demonstrate effective problem-solving and decision-making skills
Participate in professional development and training activities
Other duties as assigned