W&P Cafe Coordinator

Kalamazoo Probation Enhancement Program Inc. • Kalamazoo, MI

11d • Onsite

About The Position

You'll partner with the Food Service Director to oversee daily café operations, ensure exceptional customer service, train employees and vocational students, manage inventory and cash handling, and serve as the operational leader whenever the Director is away.

Requirements

• High school diploma or GED.
• 1–3 years of restaurant, café, retail, or food service experience.
• Cash handling/POS experience.
• Strong organizational and multitasking abilities.
• Passion for coaching others and helping people succeed.

Nice To Haves

• Leadership or supervisory experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Lead daily café operations and provide outstanding customer service.
• Train, mentor, and coach vocational students and café staff.
• Support hiring, onboarding, and ongoing staff development.
• Ensure quality food and beverage preparation and product knowledge.
• Assist with scheduling, labor management, inventory, ordering, and waste control.
• Oversee cash handling and shift accountability.
• Maintain a clean, safe, organized café environment.
• Resolve customer and staff concerns professionally.
• Support initiatives that improve sales, efficiency, and profitability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED