W&AM Middle Office Team Lead

Fifth Third Bank • Farmington Hills, MI

5d • Onsite

About The Position

Responsible for the facilitation, coordination, review and execution of the operational activities of W&AM Middle Office processes supporting the Investment Management and Trust (IM&T) and / or Fifth Third Institutional Services (FTIS) businesses. An experienced professional with substantial breadth of knowledge and experience, the W&AM Middle Office Team Lead leverages expertise in IM&T and / or FTIS middle office processes while delivering operational excellence. Performs and oversees critical control functions, ensuring work adheres to established guidelines, identifies and resolves problems, ultimately delivering awesome client experiences while minimizing risk. The position is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

Requirements

• Five or more years’ financial services experience, with experience in trust or institutional operations, private banking, or customer service required.
• Proven experience and proficiency with Microsoft office products, including Word, Excel, PowerPoint and Outlook.
• Demonstrated understanding of company policies, procedures, and operations.
• Proven ability to multi-task and work well under pressure
• Demonstrated knowledge of ERISA and/or fiduciary risk, responsibility, and law.
• Solid understanding of the firm’s businesses and the related industry economics.
• Expansive internal network across W&AM and supporting businesses.
• Excellent interpersonal, verbal and written communication skills.
• Superior customer relations skills.
• Proven ability to build relationships and solve problems across functional areas.

Nice To Haves

• Four-Year college degree strongly preferred; A major in Accounting, Finance, or Economics preferable.

Responsibilities

• Performs leadership role in assigned area, serving as a control point for the IM&T and/or FTIS line of business (LOB), ensuring all applicable W&AM policies and procedures are followed, with all approvals obtained prior to fulfilling requests.
• Demonstrates comprehensive knowledge of procedures within assigned area, capable of working independently and resolving all but the most complex items, consulting with other team members on these client and operational issues.
• Performs and oversees a wide variety of operational duties, which may include completing pre-account risk reviews, ongoing account maintenance and change requests, related party set-up and maintenance, account funding, transactional account activity, cost basis adjustments and IRS Transfer Statement requirements, court accountings, and account closings.
• Contributes to workflow and / or process change and redesign, facilitating the continuous improvement of the middle office.
• Enhances understanding of industry regulations, ERISA and/or fiduciary risk, fiduciary responsibility and law as it pertains to trust and / or institutional account setup, maintenance, administration etc.
• Accountable for reporting and / or process administration.
• Exhibits strong executional capabilities and the capacity to take on more responsibility and complexity, expanding and developing knowledge, skills and experiences in partnership with more experienced staff.
• Capable of taking on the most complicated workflow, clients and account types.
• Consistently demonstrates effectively communication and collaboration with business partners and LOB management.
• Leads by example, sharing communication efforts to ensure overall team delivers a consistent message.
• Develops and maintains expansive network of subject matter experts across W&AM and supporting divisions.
• Special projects and other duties as assigned.
• Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree