VTC Technician

SAIC•Colorado Springs, CO

2d•Onsite

About The Position

SAIC is seeking a secret cleared Video Teleconferencing (VTC) Technician in Colorado Springs to support the NORAD NITES program. The VTC Technician will be responsible for the operation, and maintenance of Unclassified/Classified/REL VTC systems, Audio/Video (A/V) systems, VTC conference rooms, satellite television/broadcast systems, and related services at the N&NC HQ. The VTC Technician will also schedule conference rooms and be in support of the government. The role includes providing responsive support for the top leadership, managing high-priority incidents, and ensuring the highest level of service quality.

Requirements

Secret clearance required
Experience with Unclassified/Classified/REL VTC systems
Experience with Audio/Video (A/V) systems
Experience with VTC conference rooms
Experience with satellite television/broadcast systems
Experience with Help Desk ticketing system
Experience with CATV system support
Basic A/V, VTC, and IT troubleshooting skills

Responsibilities

Conduct monthly preventative maintenance for all relevant AV/VTC systems.
Ensure issues are reported through Help Desk ticketing system with corrective action plans and timelines.
Provide 24/7 troubleshooting support for exercises, real-world events, and contingencies.
Operate, maintain, and monitor all events in relations of the Training Rooms.
Oversee and update all service desk incident and service requests to ensure QoS and minimal downtime.
Keep track of hardware/software updates and provide recommendations to the Government Service Owner.
Coordinate and provide support for conference room setups, including AV/VTC system checks and environmental conditioning.
Operate and manage the N&NC community CATV system, including Tier 1/2 support, coordination with service providers, and infrastructure maintenance.
Schedule, set-up, configure, operate, and support conference rooms based on event requirements and additional requirements as directed by AAS COR, N&NC TPOC, and Government VTC Service Owner.
Operational check monitoring of A/V and VTC equipment, partition walls, lights, electrical and room air conditioning (e.g., humidity).
Configuring furniture placements (i.e. tables, chairs, podium, stage).
Microphone and camera placements in training room(s), as directed by event Action Officer or POC.
Promptly keeping Action Officer or POC abreast on concerns/issues as appropriate.
Support two or more simultaneous events.
Basic A/V, VTC, and IT troubleshooting.
Assisting Protocol, Action Officer, and/or POC with best effort room configuration, seating charts, and flag set-up in support of events.
Testing of A/V and VTC equipment for meetings, briefings, ceremonies, and conferences.
Manage and operate the N&NC community antenna television (CATV) system.
Tier 1/2 support of issues and escalating/incidents to Tier 3 (satellite television).