VTC Technician

Cayuse Holdings•Andrews Airforce Base, MD

5d•$70,000 - $90,000•Onsite

About The Position

The VTC (Video Teleconferencing) Technician is responsible for the end-to-end management of video teleconferencing systems and related audiovisual (AV) equipment, ensuring reliable, high-quality communication experiences for internal teams, remote participants, and external partners. This position involves the installation, configuration, operation, maintenance, and support of conferencing technologies, as well as serving as a subject-matter expert (SME) who provides technical assistance during meetings, events, and executive communications. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Proven track record working with VTC systems such as Zoom Rooms, Microsoft Teams Rooms, Cisco, Poly, Logitech, and Crestron.
Comprehensive understanding of audio/video signal flow and AV operational fundamentals.
Hands-on experience with conference room equipment, including cameras, microphones, speakers, DSPs, control panels, and smartboards.
Working knowledge of network protocols, including TCP/IP, bandwidth optimization, and Quality of Service (QoS) considerations for video conferencing.
Familiarity with room scheduling systems, digital signage platforms, and remote management tools for AV/VTC environments.
Active Secret Clearance.
Must be able to pass a background check.
May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Nice To Haves

Industry certifications such as AVIXA CTS, Crestron, Cisco, or Poly.
Experience supporting high-profile or executive-level meetings and events.
Strong understanding of IT security measures as they apply to conferencing and communication technologies.

Responsibilities

Install, configure, test, and maintain VTC systems, conferencing platforms, and AV hardware.
Perform routine maintenance and software/firmware updates for VTC equipment.
Maintain and update equipment inventory, ensuring readiness and availability of required hardware and components.
Provide proactive support for daily video meetings, virtual events, webinars, and hybrid sessions to ensure optimal performance.
Prepare conference rooms for meetings, including equipment setup, environmental checks, and connectivity validation.
Act as a technical resource during high-profile, executive-level meetings and events, delivering real-time troubleshooting and operational support.
Diagnose and resolve issues related to audio, video, equipment, or network connectivity with speed and professionalism.
Monitor VTC system performance, network usage, and related technical configurations to identify and implement improvements.
Train end-users on the proper use of VTC systems, collaboration platforms, and conference room equipment.
Develop and maintain thorough documentation, including system configurations, operational procedures, service logs, and resolutions for recurring issues.
Coordinate with internal IT teams and external vendors to perform system upgrades, maintenance, and repairs.
Ensure all operations comply with applicable security and data privacy standards.
Conduct physical sweeps of conference spaces, ensuring functionality and readiness.
Perform cabling, endpoint installation, and hardware replacement tasks as required.
Provide on-site and occasional remote support.
Other duties as assigned.