VTC Systems Engineer

Cayuse Holdings•Andrews Airforce Base, MD

4d•$100,000 - $120,000•Hybrid

About The Position

The Video Teleconferencing (VTC) Systems Engineer will support seamless operations of secure multimedia environments with a focus on facilitating, monitoring, and troubleshooting VIP and General Officer-level conferences. This position demands a highly skilled professional with a strong technical acumen, a customer-focused mindset, and expertise in enterprise VTC system management. The VTC Systems Engineer will ensure zero-defect audio/video quality and provide uninterrupted command and control capabilities in mission-critical environments. This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Requirements

Bachelor’s Degree in Information Technology, Systems Engineering, or equivalent military/civilian operational experience.
Active DoD 8140/8570 IAT Level II compliant certification (e.g., CompTIA Security+ CE).
CCNA Collaboration or Cisco CCT Collaboration (minimum).
Crestron Master Programmer, Crestron Technologist, or Extron Authorized Programmer/AV Associate.
Active Secret Clearance, with ability to obtain Top Secret/SCI Clearance.
Mastery of Cisco TelePresence Management Suite (TMS) and Cisco Meeting Server (CMS).
Expertise in the integration of cryptographic equipment (TACLANEs, KIVs) into secure VTC enclaves.
Advanced understanding of SIP and H.323 protocols, network traffic analysis, and Quality of Service (QoS) standards.
High-level proficiency in drafting technical network topologies using Microsoft Visio.
Must be able to pass a background check.
May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately.
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
Ability to rapidly respond to immediate, high-stress callouts for troubleshooting VIP and General Officer in-progress meetings.
Strong capacity for end-user education, including conducting "quick-start" orientations for staff officers.

Nice To Haves

CCNP Collaboration, with focus on CUCM, CMS, and TMS.

Responsibilities

Install, configure, engineer, and maintain server-side infrastructure, including: Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Unified Communications Manager (CUCM), Multipoint Control Units (MCUs), and Specialized audiovisual hardware.
Monitor backend network traffic and collaborate with network operations to manage Quality of Service (QoS), provision enterprise bandwidth allocation, and resolve complex network routing outages and failures for H.323 and SIP traffic.
Apply and maintain DISA Security Technical Implementation Guides (STIGs) across all VTC components, manage firewalls, and oversee the enterprise COMSEC architecture.
Manage and key COMSEC hardware (e.g., TACLANEs) for secure enclaves.
Configure bridging resources (MCUs) and manage room calendars/bridge resources using tools like Cisco TMS or Outlook to prevent scheduling conflicts.
Conduct physical sweeps of conference rooms 30 to 60 minutes prior to high-priority events to test dial-in connectivity, cameras, and microphones.
Resolve complex network outages, routing failures, and server crashes.
Serve as an escalation point for Tier I & II helpdesk tickets regarding in-room issues, such as bad cables, dropped calls, and presentation sharing.
Other duties as assigned.