VTC Lead

Unity Technologies Corporation • Columbus, OH

6d • Onsite

About The Position

We are seeking a VTC Lead to join our team. You will lead daily VTC operations while serving as the primary escalation point for SBC/CUBE and E911 issues, ensuring stable, compliant, and well-documented service performance. You will guide administrators, execute shift-level oversight, and support engineering activities without performing engineering-level configuration changes. This position will require you to be onsite in either Columbus, OH or Richmond, VA.

Requirements

• Must possess an IAT certification, such as CompTIA Security+ (or equivalent)
• Must possess a networking certification, such as Cisco Certified Network Associate (CCNA)
• A minimum of five (5) years of progressive Information Technology (IT) experience
• At least two projects in technical areas relevant to the role, with at least one project occurring within the past three (3) years.
• Must be a U.S. citizen
• Must possess a DoD Secret clearance

Nice To Haves

• A bachelor’s degree or higher in a related field of study

Responsibilities

• Translates product or system needs into clear requirements and specifications for simple to moderately complex technical problems.
• Performs shift-lead duties, provides direction to VTC administrators, and maintains full capability to execute all VTC administrator functions.
• Serves as the primary operational escalation point, oversees Tier 1-2 troubleshooting, validates administrative actions, monitors system health, and ensures correct triage and documentation.
• Supports engineering-led maintenance, testing, and development by enforcing approved procedures and preventing unauthorized changes.
• Manages shift-level reporting, consolidates operational metrics, sustains audit readiness, ensures enterprise policy compliance, and maintains high-quality documentation.
• Provides shift training, reinforces SOP adherence, supports change management processes, and makes authoritative operational decisions for VTC services within defined authority.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed