VSO Business Analyst

Ford Motor • Detroit, MI

4d • Hybrid

About The Position

The Vehicle Special Order (VSO) Business Analyst supports fleet-only, in-plant vehicle solutions by managing limited vehicle options and paint configurations that are not available in the RPO order guide. This role helps drive vehicle sales growth by delivering customized solutions that meet unique customer requirements. Ford Pro is a global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories, and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

Requirements

• Bachelor’s degree or equivalent experience
• Experience working with a variety of data and proven ability to synthesize insights and drive decisions and actions
• Experience building relationships and working cross-functionally within a large, matrixed environment
• Strong interpersonal skills, including governing project teams, encouraging teamwork, influencing stakeholders, and presenting results to senior management
• Polished verbal communication / presentation skills and structured writing skills
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools is a plus

Responsibilities

• Dealer/customer support for option/paint details and production planning
• Respond to Equipment and Paint Inquiries
• Assembly Plant & Engineering Interface (including paint dept/paint schedule planning)
• VSO option/paint development and trouble shooting
• Scheduling interface and independent work.
• RTOM updates, SEA updates.
• Order Bank Maintenance (VSO spec changes/cancellations/order status)
• Major Account Production Schedule Special Paint Minimum Overrides
• VSO Order Guide maintenance
• VSO Web Systems/Evso Trailer Interface and Codification Edits
• VSO Opt Development (Equip & Paint)
• MOCM/PDL Interface
• IT interface for VSO related systems/point of contact/trouble shooting
• PEPSE Generation (sales side)
• Participate in Customer Pilot Reviews with occasional travel, anticipated 3 – 4 times a year

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree