VRAM Engineering Support Services Technician

Booz Allen Hamilton•San Diego, CA

6d•$61,900 - $141,000•Remote

About The Position

Are you looking for an opportunity to share your experience in cybersecurity and security engineering to safeguard our nation? Are you looking for an opportunity to combine your technical skills with big-picture thinking to make an impact on national security? You understand your customer’s environment and how to best provide support for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer-focused engineering solution. As a VRAM Engineering Support Services Technician on our team, you’ll have the chance to shape Navy missions by providing engineering guidance to the VRAM community for VRAM functionality, working closely with the VRAM engineering and development teams to resolve issues quickly. Your customer will trust you to not only design and develop these systems, but also evolve them with advanced technology solutions. On our team, you’ll be able to broaden your skill set into areas like defining the architecture and engineering solutions. Grow your skills by merging operational Navy experience and engineering support to develop trust within the greater VRAM community. Join our team and create the future of information assurance systems for the Navy. In this role, you’ll closely impact military missions by championing customer-facing engineering support, developing, reviewing and revising user guides, and providing hands-on support to critical mission areas. With mentoring, challenging hands-on problem-solving, and opportunities to learn new tools and skills, we focus on growing as a team to make the best solutions for our customers. Work with us as we secure and protect our military’s cybersecurity posture for the better.

Requirements

1+ years of experience delivering Tier 1–3 engineering support through effective written and verbal communication
1+ years of experience using the Navy's VRAM tool, including uploading ACAS scan files to appropriate systems
Knowledge of systems engineering and information technology
Ability to develop or revise user guides and policies to improve user understanding, ability, effectiveness, supportability, and sustainability
Secret clearance
HS diploma or GED
CompTIA Security+ Certification

Nice To Haves

6+ years of experience supporting the engineering of information technology systems for a DoW or government agency
4+ years of experience operating and maintaining an Enterprise-level help desk
Ability to provide technical leadership within a team of both the government and its customers in the planning, investigation, design, and implementation of physical and logical VRAM solutions
Bachelor's degree in Engineering, CS, Mathematics, or Physical Science

Responsibilities

Translate complex business requirements and align the appropriate solution to support business needs.
Respond to VRAM engineering support requests.
Perform VRAM troubleshooting by working closely with the VRAM engineering and development teams to resolve issues as required, including providing support to personnel at all levels from site level users to cyber policy makers.
Provide engineering guidance to VRAM user community, including guidance via telephone, Microsoft Teams chats and meetings, or in-person training sessions.