Engineering Technician, Enterprise Services

Simpson Strong-Tie • Pleasanton, CA

4d • $59,200 - $77,000 • Remote

About The Position

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team. YOU The Engineering Technician provides customer technical support for metal plate connection (MPC) wood truss designs and wood truss repairs created in the Simpson Strong-Tie Integrated Component Systems software by Simpson Strong-Tie Component Manufacturer (CM) customers. The Engineering Technician supports the Engineering Team by coordinating with CM Customers to ensure that submitted designs are sealed in accordance with adopted building codes and design standards, as well as other technical projects that support the Engineering Team.

Requirements

• Able to clearly communicate by phone and email with external and internal customers with limited supervision.
• Ability to build and sustain cooperative working relationships and contribute in a highly collaborative digital environment with remote teams and individuals.
• Able to quickly and effectively become proficient in unfamiliar software platforms and applications.
• Ability to display a high level of initiative, effort and commitment towards completing assignments in a timely manner with minimal supervision.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to identify the information needed to solve a problem effectively.
• Ability to diligently attend to details and pursue quality in accomplishing tasks

Nice To Haves

• Bachelor's degree in engineering or construction related field preferred.
• Qualified EIT applicants preferred with prerequisite experience, knowledge and skills.
• 1 - 4 years related experience and training in MPC wood truss design and engineering.

Responsibilities

• Review customers' truss design drawings for pre-established engineering issues and coordinate necessary changes when required.
• Coordinate the information gathering and the design of truss repair details for customers.
• Support sealing engineers by reviewing truss designs and coordinating engineering service with branches and customers.
• Supports CM customers in the proper use of Simpson Strong-Tie Integrated Component Systems software and provide customer technical support for sealed truss designs.
• Develop and maintain workflow and process documentation in Confluence and JIRA that supports the Component Review and the Truss Engineering Software teams.

Benefits

• medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level