Enterprise Applications Engineering Manager

OpenLoop Health

About The Position

OpenLoop is seeking an Enterprise Applications Engineering Manager to lead a team of solutions engineers. This role involves designing, building, and delivering high-impact enterprise applications, software solutions, and integrations. The position requires a blend of people management, technical leadership, and delivery execution, with responsibilities including overseeing end-to-end solution delivery, client communication, complex integrations, and problem-solving. The manager will also be responsible for project planning, reporting, and operational processes to ensure quality outcomes. This is a key cross-functional role, acting as a liaison between Product, Engineering, Customer Success, and external partners, translating business needs into technical solutions.

Requirements

8+ years in software engineering or released experience, including 4+ years managing engineers
Experience leading high-performing teams and delivering complex projects
Solid understanding of modern software architecture and system design
Experience working with cloud environments (AWS preferred)
Familiarity with SDLC, CI/CD, and agile practices
Proven ability to operate both as an individual contributor and a technical guide/mentor
Advanced proficiency with AI tools, specifically Claude (Level 3 or equivalent), including prompt engineering, workflow integration, and practical application in a business or technical environment
Strong problem-solving skills with the ability to translate technical concepts into actionable guidance for others
Strong communication, stakeholder and project management skills
Ability to translate business goals into technical execution
Experience with hiring, coaching, and performance management of engineers

Responsibilities

Hire, mentor, and develop a high-performing team of solutions engineers
Conduct performance management, career development planning, and regular feedback cycles
Set team culture, operating cadence, and engineering standards
Partner with leadership on hiring plans, team structure, and long-term growth
Work closely with product, engineering and business stakeholders to deliver high-impact solutions in fast-moving, ambiguous environments
Translate evolving requirements into clear technical solutions and execution plans
Drive rapid iteration cycles and enable teams to ship quickly while maintaining quality
Define project scope, timelines, milestones, and success metrics
Track progress and proactively manage risks, dependencies, and blockers
Identify and remove blockers to keep teams moving efficiently
Partner closely with Product, Engineering, and business stakeholders to align on priorities and outcomes
Communicate progress, risks, and tradeoffs clearly to both technical and non-technical audiences
Own team-level reporting and operational metrics, including: Delivery status and project health, Resource utilization and capacity planning, SLA adherence and incident trends
Provide regular updates to leadership on progress, risks, and outcomes
Establish and maintain dashboards and reporting mechanisms
Manage documentation standards across solutions, integrations, and processes
Provide hands-on technical leadership when needed, especially in early stages
Drive delivery of high-quality software across multiple initiatives in fast-moving environments
Perform hands-on technical work while also providing guidance and direction to team members on implementation, best practices, and problem-solving
Act as a technical resource for complex issues, balancing individual contribution with mentorship and oversight
Leverage advanced AI tools (including Claude, Level 3 proficiency) to enhance productivity, automate workflows, and support decision-making
Evaluate and integrate AI-assisted solutions into daily operations and project execution for themselves and the team