VR Robot Operator and Support Technician

Tutor Intelligence•Watertown, MA

5d•Onsite

About The Position

We are seeking a focused and reliable VR Robot Operator to remotely control robotic systems using a virtual reality headset and handheld controllers. The operator will complete structured pick-and-place objectives by identifying, picking up, moving, and accurately placing specified items. The operator’s movements contribute to improvements in robot performance and learning. Actions must therefore be deliberate, efficient, consistent, and precise. Operators are expected to follow each objective as written, maintain a steady operating pace, and minimize hesitation, unnecessary movement, and repeated attempts while prioritizing safety. The operator will also monitor robot performance, respond to operational issues, and provide first-line technical support using approved procedures. This role requires strong spatial awareness, attention to detail, disciplined troubleshooting, and clear communication with customers and internal technical teams.

Requirements

Able to use a VR headset and handheld controllers safely and effectively for scheduled operating periods, with reasonable accommodation where applicable.
Strong hand-eye coordination, spatial awareness, and attention to detail.
Able to perform controlled and precise movements at a consistent pace.
Able to understand detailed instructions and complete objectives as assigned.
Comfortable performing repetitive pick-and-place tasks while maintaining accuracy and focus.
Clear written and verbal communication skills.
Able to interpret system alerts, document technical problems, and follow troubleshooting and escalation procedures.
Dependable and able to maintain attention during continuous or repetitive operations.
Available to work assigned shifts based on operational coverage requirements.

Nice To Haves

Experience with VR systems, robotics, gaming controls, simulation software, or remote equipment operation.
Experience in technical support, robotic operations, industrial operations, hardware testing, or quality assurance.
Familiarity with ticketing systems, technical documentation, and structured troubleshooting processes.

Responsibilities

Remotely control robotic systems using a virtual reality headset and handheld controllers.
Complete structured pick-and-place objectives by identifying, picking up, moving, and accurately placing specified items.
Ensure actions are deliberate, efficient, consistent, and precise.
Follow each objective as written, maintain a steady operating pace, and minimize hesitation, unnecessary movement, and repeated attempts while prioritizing safety.
Monitor robot performance.
Respond to operational issues.
Provide first-line technical support using approved procedures.
Interpret system alerts, document technical problems, and follow troubleshooting and escalation procedures.
Maintain attention during continuous or repetitive operations.
Work assigned shifts based on operational coverage requirements.