VP Technology

Christy Sports•Lakewood, CO

15h•Onsite

About The Position

As a service-based retailer, we are obsessed with providing world-class customer experience; we will continue to transform and optimize the capabilities of our customer-facing systems, internal applications, processes and data and analytics tools. Christy Sports is looking for an experienced partner with our executive team to support our business strategy and a proven leader to run our technology organization. This role will own and drive the technology strategy & roadmap development, planning & execution, structure & capability building, change management, and communications both internally and externally. This role will include leading a comprehensive digital transformation which includes improving our ecommerce architecture and stabilizing and modernizing our ERP. We are seeking a leader with a proven track record in similar consumer facing retail & services businesses who know what great looks like, and someone that understands the commercial realities that face any omni channel business. We are seeking a positive, systematic, and agile technology leader who believes in our Company’s mission, vision and values and looking to help lead a company�s technology and team into its next chapter. A passion for the ski and service industry is welcomed but not required.

Requirements

10+ years of experience working in an organization as a member of the technology team, 5+ years in a senior leadership role
Proven track record leading enterprise ecommerce migrations (Shopify Plus, SFCC preferred), complex orchestration (e.g., MuleSoft), and backend integrations with point-of-sale and legacy ERP systems.
Thought leadership and proven best practice experience leading a high-performance Tech governance, project management, planning, & delivery model.
Build and lead a high performance and cohesive team with strong accountability and motivation
Robust skills managing IT budgeting, forecasting, and cost tracking.
Excellent communication skills to overcommunicate key information, updates, progress reports, changes, and support required within the IT team, LT team, and enterprise wide.
Proven experience leveraging technology for continuous improvement in team facing and customer facing process effectiveness and efficiency.
Ability to influence non-technical leaders and lead technical transformation
Experience in a multi-site and state Retail environment strongly preferred.

Nice To Haves

A passion for the ski and service industry is welcomed but not required.

Responsibilities

Serve as a member of the Executive team and liaison to the technology function as well as a general business partner
Operate with a product led mindset, understanding strategy, problem and success, before assessing technology solutions and options
Develop an ongoing process by which the executive team can connect company strategy and priorities to technology capabilities, priorities and capacity
Build, develop & manage a diverse IT organization focused on sustainable, scalable and cost-effective operations
Identify, select, and manage the appropriate external vendors to complement in-house resources and capacity/capability, where applicable
Serve as the exec sponsor and facilitator of the organization�s AI evolution and lead the internal steering/user group to identify, prioritize and scale AI to deliver measurable ROI, optimization and overall experience. (AI is a business opportunity, supported by technology)
Drive strict accountability and ROI across a multimillion-dollar technology portfolio, actively managing and negotiating enterprise software contracts and holding vendors, and integrator partners accountable to tight timelines and budgets
Assess, develop and implement technology architecture strategies to accommodate current and future needs of the company, including the ability for add on acquisitions
Establish a governance process to ensure adoption of standard SaaS workflows to limit customization investments
Stay abreast of new and emerging technology solutions and tools that are applicable to our strategy and business
Develop and own the existing and emerging risks and vulnerabilities within the Company�s IT tech stack architecture to ensure cybersecurity is a company priority to ensure business continuity and disaster recovery. Maintain and regularly assess technology and data risks, including access vulnerabilities
Ensure technology enables seamless omnichannel experiences across ecommerce, stores, and rentals�especially during peak seasonal demand
Develop a clear process for ongoing application and feature development and prioritization across our suite of technology systems: online commerce, online rental reservation, retail point-of-sale, rental inventory management, warehouse management, ERP, HRIS, etc
Serve as the technology partner to marketing, stores, operations) to ensure alignment related to required capabilities, systemic or operational deficiencies and the realities at play when the inevitable disconnects arise
Own workplace productivity and automation outcomes, including measurable improvements in efficiency, cost, improvement of customer-facing features and the technology employee experience.
Own the data and analytics roadmap to continually improve the ease of data access, insights and reporting
Help drive and education and the organization�s adoption of available tools and capabilities to enable everyone to be and �analyst� (decentralized model)
Own and deliver the organization�s evolution and adoption of AI to advance our insights across customer experience, marketing, merchandising, planning and finance
Ensure clear processes and prioritization for help desk support and prioritization
Drive a robust IT operation with a KPI & SLA based approach for infrastructure, networking, services incl Help Desk, and cyber security/compliance
Support and understanding of peak season performance needs to deliver store uptime and revenue protection.