VP, Strategy and Operations - CenterWell

Humana

2d•Remote

About The Position

The Vice President, Strategy and Operations for CenterWell serves as a key member of the CenterWell Leadership Team (CWLT) and is responsible for helping shape and execute the long-term strategy, operating model, and performance agenda for CenterWell. Reporting directly to the President of CenterWell, this executive serves as a trusted strategic advisor, enterprise integrator, and execution leader, driving alignment across CenterWell's businesses to advance Humana's long-term aspirations. This role is accountable for translating vision into enterprise-wide action, ensuring CenterWell operates as a cohesive, high-performing healthcare services organization. The VP leads the development and execution of CenterWell's strategic priorities, oversees operating model design and optimization, advances clinical quality performance across the assets, and drives disciplined execution of transformational initiatives that improve patient outcomes, experiences, and business performance. As CenterWell continues to evolve as a critical growth platform for Humana, this leader will play a pivotal role in defining how Primary Care, Home Health, Pharmacy, other future care delivery verticals, and enabling functions operate together to deliver differentiated value for patients, providers, and our members.

Requirements

15+ years of progressive leadership experience in healthcare strategy, operations, transformation, consulting, or provider services.
Demonstrated experience leading enterprise-wide operating model design, organizational transformation, and strategy execution.
Deep understanding of value-based care, population health, clinical quality, healthcare services, and integrated delivery models.
Proven success influencing executive leaders and driving change within large, matrixed organizations.
Exceptional executive presence, strategic thinking, organizational leadership, and relationship-building capabilities.
Deep experience in enterprise strategy planning, with a proven track record of running the strategy planning process on an enterprise scale in a complex, multi-business environment.
Top-tier strategy consulting experience – ideally with several years of experience with a leading strategy consulting firm.
Strong leader of people with proven success in expanding and elevating the capabilities and performance of the team.

Nice To Haves

Well-developed and broad knowledge of the healthcare ecosystem, with a track record of identifying industry, market, and competitor trends
Proven ability to build high-performing teams by identifying, cultivating, and motivating top talent from inside and outside of the organization
Experience running portfolio management processes.
A record of success in facilitating and managing multiple high-profile, high-impact strategy projects end-to-end, including allocation and management of resources, setting milestones/timing and scorecards, and holding others accountable
Strategic thought partnership and ability to learn the businesses, helping to shape multi-year strategies to support overall business growth
Ability to work through tumultuous or ambiguous scenarios successfully.
Track record of delivering demonstrated value through strategic initiatives to support the enterprise
Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences
Current or recent experience in a large, highly matrixed company (i.e., Fortune 150), with proven ability to influence leaders and key stakeholders in such an environment
Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome
Current or recent experience in the healthcare industry or in a Corporate Development leadership role is desirable, but not required
Bachelor’s degree
Advanced degree (Masters preferred)

Responsibilities

Partner with the President of CenterWell and CWLT to define, refine, and execute CenterWell's long-term strategic vision and multi-year growth agenda.
Lead the annual strategic planning process, translating enterprise priorities into actionable business strategies and measurable outcomes.
Identify emerging healthcare trends, disruptive market opportunities, and innovations that will shape the future of CenterWell.
Serve as a strategic thought partner to executive leadership and on matters related to growth, transformation, integration, and value creation.
Develop and execute strategy projects that relate to CW growth, enablement of key outcomes, and informing key strategic choices for audiences that include the Humana Board, Enterprise Leadership Team, and other senior audiences.
Own the continued evolution and maturation of CenterWell's operating model, ensuring organizational structure, governance, decision rights, capabilities, and accountability mechanisms support future growth and scalability.
Lead enterprise-wide efforts to simplify operations, eliminate fragmentation, and accelerate collaboration across Primary Care, Home Health, Pharmacy, enabling functions and future CenterWell businesses.
Design and implement governance structures that improve decision velocity, cross-functional execution, and enterprise accountability.
Drive integration initiatives that unlock synergies across CenterWell businesses and strengthen alignment with Humana's long-term strategy.
Establish and oversee CenterWell's execution management system, ensuring key strategic initiatives achieve intended outcomes and business results.
Monitor progress against strategic objectives, proactively identifying risks and removing barriers to execution.
Lead enterprise transformation initiatives, including highly visible cross-functional programs with significant operational, financial, clinical, and organizational impact.
Foster a culture of accountability, transparency, and results orientation across the organization.
Collaborate the CWLT, Communications, and other key leaders to translate CW strategy into messaging that builds confidence in the future state vision and strategic positioning of CW.
Serve as a member of the CenterWell Leadership Team, helping drive enterprise decisions, organizational effectiveness, and leadership alignment.
Lead development of strategic communications, Board materials, investor and executive presentations, and enterprise performance reviews.
Act as a key liaison between CenterWell, Humana enterprise leadership, and external stakeholders.
Support leadership team effectiveness, governance, and organizational health to ensure the CenterWell leadership team operates as a cohesive, high-performing executive team.
Lead CenterWell's enterprise clinical quality team, ensuring alignment of clinical quality strategies, performance metrics, and improvement initiatives across all lines of business.
Partner with clinical leaders to identify opportunities to improve patient outcomes, STARS performance, and total cost of care initiatives.