VP Showrooms - Blue Nile

Signet Jewelers • New York, NY

1d • Hybrid

About The Position

The Vice President, Showrooms-Blue Nile is the senior operational leader accountable for the strategic direction, performance, and culture of Blue Nile’s showroom network. This role owns the full retail P&L, drives consistent execution across all store locations, and translates brand vision into exceptional in-store customer experiences that reinforce Blue Nile’s position as a premier destination for diamonds, engagement rings, and fine jewelry. This is a leader-first role. The VP builds trust-based partnerships with senior executives across the enterprise, empowers regional and store leadership teams, and ensures the retail channel is a competitive advantage for Blue Nile.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field required
• 12+ years of progressive leadership in retail operations, including multi-unit or multi-region management with a strong track record of success.
• Proven experience building and empowering regional and store management teams at scale, with a preference for developing leaders over operating tactically.
• Demonstrated P&L ownership across a multi-location retail network, including budget management, financial forecasting, and cost optimization.
• Track record of peer-level partnerships with senior business executives (VP+) across Marketing, Merchandising, eCommerce, Supply Chain, and Finance.
• Demonstrated focus on customer experience outcomes — translating brand strategy into store-level execution that drives satisfaction and loyalty.
• Strong financial acumen including full P&L accountability; comfort operating in a matrixed, fast-paced environment.
• Exceptional communication, interpersonal, and executive presence skills with the ability to motivate and inspire large, diverse teams.

Nice To Haves

• MBA preferred
• Experience in specialty retail or luxury/fine jewelry preferred
• Omnichannel retail background strongly valued

Responsibilities

• Lead, coach, and develop regional and store managers and their organizations; act as a force multiplier who elevates direct reports rather than operating tactically.
• Set the retail operating model, talent strategy, and organizational structure in partnership with HR and Finance.
• Champion a high-performance culture grounded in accountability, collaboration, diversity, inclusion, and customer obsession.
• Build succession pipelines at every level of the retail organization to support sustainable growth.
• Build peer-level relationships with senior executives across eCommerce, Marketing, Merchandising, Customer Care, Supply Chain, and Finance.
• Translate brand strategy and customer experience priorities into a coherent retail roadmap anchored in measurable outcomes, not activity.
• Represent the retail channel in executive forums; communicate performance, risks, and trade-offs in clear business terms.
• Serve as the primary liaison between retail operations and corporate leadership, ensuring alignment on company priorities.
• Own the multi-year retail growth strategy, including store expansion, market penetration, and innovative showroom formats.
• Monitor market trends, competitive dynamics, and consumer behavior to adapt strategies and maintain Blue Nile’s competitive position.
• Drive evaluation and adoption of emerging retail concepts and technologies in partnership with the broader Digital & Technology organization.
• Ensure consistency and high performance across all locations through defined standards, KPIs, and governance cadences.
• Champion a customer-obsessed culture, ensuring a superior and consistent shopping experience across all showroom locations.
• Establish and monitor KPIs spanning sales performance, customer satisfaction, Net Promoter Score, and operational efficiency.
• Gather and analyze customer feedback to continuously improve service, operations, and in-store experience.
• Implement loyalty and retention initiatives that deepen customer relationships and drive repeat purchase behavior.
• Maintain high standards for store appearance, visual merchandising, and operational procedures.
• Own the retail operating budget, capital plan, and full P&L including loss prevention responsibility for store operations.
• Drive revenue growth and profitability through strategic planning, disciplined execution, and cost optimization.
• Collaborate with Finance to monitor financial performance, develop forecasts, and hold the organization accountable to targets.
• Drive continuous improvement in cost efficiency, workforce productivity, and inventory management.
• Ensure all store operations comply with company policies, industry regulations, and applicable legal requirements.
• Establish and enforce operational standards that protect the brand, employees, and customers.
• Partner with Legal, HR, and Risk Management to proactively address compliance and people-related matters.

Benefits

• Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve.
• We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside.
• We are Great Place to Work-Certified™

What This Job Offers

• Job Type: Full-time
• Career Level: Executive