VP, Sales & Service

Wheels Up • ,

8d • $110,000 - $130,000 • Onsite

About The Position

Join Our Team at Wheels Up
At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Requirements

• Proven experience in relationship management, account management or client services.
• Strong strategic sales background with a track record of meeting or exceeding quotas.
• Excellent communication, leadership and interpersonal skills.
• Minimum of 10-15+ years of sales leadership and/or relationship management experience required.
• Bachelor’s degree or equivalent experience preferred.

Nice To Haves

• Experience in private aviation, luxury services, or high-net-worth client management.
• Familiarity with CRM systems and sales engagement tools.
• Strategic thinker with a persuasive, client-first mindset.
• Ability to adapt quickly and solve problems in a fast-paced environment.

Responsibilities

• Provide strategic leadership to a cross-functional pod, driving revenue growth, operational excellence, and client satisfaction.
• Oversee sales performance, manage key member relationships, and lead initiatives to enhance the overall Wheels Up client experience.
• Establish strategic plans and objectives focusing on organic and inorganic growth.
• Develop and implement sales strategies to expand market share and achieve organizational goals.
• Ownership of sales targets for specified business unit or region.
• Forecasting, pipeline management, and reporting to executive leadership.
• Lead a pod of cross-functional team members with full accountability for client satisfaction, retention, and profitability.
• Coach, mentor, and develop team members to ensure high performance and professional growth.
• Build and maintain strong relationships with members, proactively managing re-deposits, upsells, and renewals.
• Convert qualified leads into new Wheels Up members through consultative selling and relationship development.
• Serve as the primary client contact for high-touch service, including onboarding, trip planning, and post-flight follow-up.
• Collaborate with Client Support and Trip Support to resolve day-of-travel issues and ensure seamless execution.

Benefits

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior