VP, Revenue Operations

Synergy Pet Group•Lakewood, NJ

6d•$175,000 - $225,000

About The Position

Synergy Pet Group (SPG) is building the infrastructure powering the future of pet health care. Our portfolio includes two rapidly growing businesses serving veterinary hospitals and pet parents in complementary ways: Wishbone, which helps pet parents afford better care through pet healthcare savings, wellness, and insurance solutions, and Shepherd Veterinary Software, the fastest-growing veterinary practice management software in the U.S. As both companies scale rapidly, we are looking for a highly strategic and operationally excellent Revenue Operations leader to build the systems, processes, forecasting, and cross-functional alignment that power our next phase of growth. This is a highly cross-functional leadership role responsible for aligning Sales, Marketing, Customer Success, Partnerships, Finance, and Data around shared operational frameworks, reporting, forecasting, and execution. The ideal candidate is equally comfortable operating strategically with executive leadership and rolling up their sleeves to improve CRM architecture, funnel design, reporting accuracy, and GTM workflows. A unique aspect of this role is the complexity of supporting two high-growth businesses with distinct GTM motions, separate CRMs and operational systems, overlapping stakeholders and leadership teams, and interconnected customer journeys and partnership opportunities. This leader will help create operational clarity and scalability across both organizations while ensuring teams are aligned around a consistent set of metrics, definitions, and growth priorities.

Requirements

5+ years in Revenue Operations, Sales Operations, GTM Operations, or related leadership roles
Experience supporting high-growth SaaS, marketplace, or multi-business organizations
Strong experience managing CRM ecosystems, reporting infrastructure, forecasting, and GTM processes
Deep understanding of marketing, sales, customer success, and partnership funnels
Proven ability to align multiple stakeholders across different business units and priorities
Experience building scalable operational systems in fast-moving environments
Strong analytical and financial modeling capabilities
Excellent executive communication and organizational leadership skill

Responsibilities

Build and own the long-term RevOps strategy across Wishbone and Shepherd by creating scalable operational frameworks that can support rapid growth.
Serve as a strategic partner to executive leadership across Sales, Marketing, Partnerships, Customer Success, Product, Finance, and Data, enabling faster data-driven decision-making across leadership.
Own CRM strategy, governance, and optimization across two separate revenue ecosystems, evaluating opportunities to standardize lead flows across each business, enabling scalable workflows.
Build reliable forecasting models across multiple revenue streams and GTM motions, creating a “single source of truth” across Sales, Marketing, Customer Success and Finance.
Develop executive dashboards and operational reporting for pipeline, conversion, retention, expansion, and partner performance, improving reporting trust across the organization.
Partner with Marketing and Growth teams to optimize the full customer lifecycle from lead generation through retention and expansion, creating alignment across acquisition, onboarding, account management, and partner success workflows.
Ensure all revenue-facing teams are operating from consistent reporting and shared goals by improving visibility into CAC, conversion, retention, LTV, and revenue efficiency metrics.
Build and lead a high-performing RevOps organization over time.
Establish strong operating cadences, accountability, and execution rigor.
Create documentation, training, and enablement processes that support scale.
Foster a culture of analytical thinking, continuous improvement, and operational excellence.