VP, International Relationship Manager

Banesco USA

11d•Onsite

About The Position

Banesco USA is seeking a VP, Relationship Manager for our International Department. This role is responsible for developing and growing the assigned portfolio of new business in deposits, expanding the current client base's portfolio, and meeting established semi-annual/annual goals for the assigned team. The position involves conducting periodic team meetings to measure productivity, coaching and mentoring representatives to increase sales and cross-selling of bank products and services. Travel to Venezuela and other countries is required to meet with prospective and existing customers to expand relationships. The role also involves actively cross-selling all bank products and services, maintaining relationships with customers by obtaining required information for BSA purposes (nature of business, source of funds, etc.) for KYC and Call Report disclosures. Additionally, the VP, Relationship Manager oversees NSF and overdraft processing, holds and stop payments, documentation for accounts involving the death of account holders, and incoming/outgoing wire requests. They will respond to internal and external customer inquiries, visit high-risk accounts according to BSA guidelines, complete BSA requests (KYC, ECS, RFI's) thoroughly and timely, resolve complex customer issues and transactions, and complete assigned annual training programs. Other functions and duties as assigned.

Requirements

Bachelor’s degree in Business Administration preferred or equivalent experience.
Five (5) years of experience in the International Business role and/or Sales role.
Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
Strong verbal and written communication skills, ability to communicate at all levels of the organization.
Strong attention to detail and accuracy.
Ability to multi-task, with strong organization, time-management and prioritizing skills.
Strong customer service skills, ensuring satisfaction of both internal and external customers.
Advance knowledge of selling and cross-selling techniques to provide customers with the bank’s products and services.
Advance knowledge of related State and Federal banking compliance regulations and operational policies.
Strong problem solving and analytical skills make determination to providing customers with solutions.
Strong presentation skills to various levels of the organization.
Advance knowledge in bank’s operating activities, terminology and products and services.
Ability to work in a team environment ensuring performance goals are met.

Responsibilities

Developing and growing in deposits the assigned portfolio of new business while expanding current client base’s portfolio.
Meeting the established semi-annual/annual goals for the assigned team.
Conducting periodic team meetings to measure the productivity of the team; coaching and mentoring representative in increasing sales and cross-selling bank’s products and service.
Traveling to Venezuela and other countries to meet with prospective and existing customers in order to expand the relationship.
Actively cross-selling all bank products and services to maximize and expand relationships.
Maintaining a relationship with prospective and existing customers ensuring obtain the required information for BSA purposes, for example, nature of business, source of funds, and other relevant information to be disclosed in the KYC and Call Report.
Overseeing the processing NSF and overdraft processing; holds and stop payments; documentation and procedures required for accounts involving the death of account holder(s); incoming and outgoing wires requests; etc.
Responding to inquiries from both internal and external customers in reference to customers’ accounts and/or transactions ensuring completeness of inquiries.
Visiting customers who are classified as high risk accounts in accordance to the BSA guidelines and visitation policies.
Completing thoroughly all requests from BSA, answering KYC, ECS and RFI’s on a timely basis.
Resolving complex issues and/or transactions for customers.
Completing annual training program assigned.
Performing other functions and/or duties as assigned.