VP Recovery Operations

Barclays•Henderson, NV

13h•Onsite

About The Position

Embark on a transformative journey as a VP Recovery Operations. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. This is a key leadership role accountable for overseeing the execution of recovery strategies across the business. You will be responsible for monitoring the performance of third‑party Debt Collection Agencies and Legal Networks, ensuring outcomes align with business objectives and risk standards. The VP will lead a team of Recovery professionals while building and maintaining effective supplier relationships to support sustainable performance and compliance.

Requirements

Experience leading and developing teams within a recovery or collections environment
Excellent knowledge of Recovery processes, including strategy execution and oversight
Proven experience driving performance and accountability across third‑ and fourth‑party suppliers
Solid controls background, with experience operating in a risk‑managed and regulated environment
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right.
They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Nice To Haves

Knowledge of legal and court processes related to recovery and collections
Working knowledge of NeuAnalytics or similar middleware platforms used for account placement execution

Responsibilities

Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
Compliance with all regulatory requirements and internal policies related to customer experience.
Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
Management of attrition by working closely with HR in implementing retention initiatives for work force.
Contribute or set strategy, drive requirements and make recommendations for change.
Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes.
Lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction.
Lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
Manage and mitigate risks through assessment, in support of the control and governance agenda.
Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
Adopt and include the outcomes of extensive research in problem solving processes.
Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
Oversee the execution of recovery strategies across the business.
Monitor the performance of third‑party Debt Collection Agencies and Legal Networks, ensuring outcomes align with business objectives and risk standards.
Lead a team of Recovery professionals.
Build and maintain effective supplier relationships to support sustainable performance and compliance.