VP - Quality & Performance Improvement

Methodist Le Bonheur Healthcare•Memphis, TN

20h•Onsite

About The Position

The VP of Quality & Performance Improvement is responsible for leading system-wide quality, patient experience, and performance improvement functions to drive measurable improvements in clinical outcomes, patient experience, and operational efficiency across Methodist Le Bonheur Healthcare. Provides executive leadership in the development of a standardized performance improvement infrastructure, establishes system-wide quality priorities based on data analytics, and ensures performance excellence in CMS and value-based programs. Partners with operational, nursing, and physician leadership to advance a culture of high reliability, accountability, and continuous improvement. Model appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Requirements

Minimum of ten (10) years of progressive leadership experience in healthcare quality, patient safety, regulatory, or operational improvement.
Demonstrated success leading: multi-hospital quality programs, CMS regulatory reporting, HEDIS performance improvement, enterprise performance improvement initiatives.
Experience working with physicians and executive leadership in matrixed healthcare organizations.
Strong understanding of: value-based care, population health, healthcare analytics, quality benchmarking, high reliability organizations, and regulatory compliance.
Certified Professional in Healthcare Quality-CPHQ
Registered Nurse Tennessee

Nice To Haves

Master's Degree Public Health
Master's Degree Business Administration
Master's Degree Healthcare Administration
Doctorate
Six Sigma Yellow Belt
Six Sigma Black Belt
Six Sigma Green Belt
Six Sigma Master Black Belt
Six Sigma White Belt

Responsibilities

Develop and implement a system-wide quality and performance improvement strategy aligned with organizational priorities.
Establish and deploy a standardized performance improvement methodology across all care settings (acute, ambulatory, post-acute).
Identify and prioritize system quality improvement initiatives based on data, risk, and outcomes impact.
Lead system-wide patient experience strategy, including improvement in HCAHPS and other experience metrics.
Oversee clinical quality and process improvement initiatives, including reduction in harm, variation, and inefficiencies.
Ensure availability of timely, accurate, and actionable quality data and analytics to support decision-making.
Maintain accountability for CMS programs and value-based care performance, including Star Ratings and other regulatory metrics.
Partner with operational, nursing, and physician leaders to align and execute quality improvement initiatives.
Provide leadership and direction to Quality & Performance Improvement Directors across care sites.
Drive a culture of high reliability, safety, and continuous improvement across the organization.
Support integration of quality priorities into system governance, QAPI, and leadership structures.
Facilitate the use of quality improvement methodologies and tools to support sustainable outcomes improvement.
Oversees reporting and communication of quality performance to senior leadership and governance bodies.
Serves as a key executive partner to the System Quality Oversight Committee, supporting performance monitoring, prioritization of improvement initiatives, and escalation of risk and opportunity areas.
Provides leadership alignment with QAPI (Quality Assessment and Performance Improvement) programs across all facilities and care settings.
Partners with facility-level Quality and QAPI councils to ensure consistency in performance improvement methodology, reporting, and accountability structures.
Collaborates with executive and physician leadership to ensure alignment between system priorities and governance decision-making.
Supports board and executive reporting on quality, patient experience, and value-based performance.

Benefits

Our Associates are passionate about what they do, the service they provide and the patients they serve.
We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living.
We see each day as a new opportunity to make a difference in the lives of the people in our community.
Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South.
Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Our goal is to improve every life we touch, including our Associates.
For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South, and we value the dedicated individuals who play such a crucial role in helping us fulfill our mission.
With Methodist Le Bonheur, you’ll be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career.
Because we’re not at our best until you are at yours.