VP, Product Operations

PointClickCare

1d•Remote

About The Position

At PointClickCare, our mission is to help providers deliver exceptional care, starting with our people. As a leading health tech company, we empower our employees to innovate and shape the future of healthcare. We have the largest long-term and post-acute care dataset and a Marketplace of over 400 integrated partners, serving more than 30,000 provider organizations. We reinvest a significant percentage of our revenue into research and development. PointClickCare is recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, offering flexibility, growth opportunities, and meaningful work. We empower our people to be the architects of a smarter healthcare future, integrating AI as a catalyst for creativity, productivity, and decision-making. We uncover AI expertise and invest in training to nurture innovation. Join us in redefining healthcare so it thrives.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization.
Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams.
Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives.
Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making.
Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness.
Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures.

Nice To Haves

MBA or other advanced degree in Business, Technology, or a related field is considered an asset.
Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology-driven environment is preferred.
Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred.

Responsibilities

Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams.
Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs.
Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization.
Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes.
Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices.
Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment.
Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration.
Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions.
Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges.
Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives.
Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness.
Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity.
Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support.
Identify operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities.
Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence.