VP, Product Manager - HOA

Banc of California • Santa Ana, CA

4d

About The Position

Responsible for assisting the HOA group in achievement of goals and overall
business success. Provide leadership, direction and motivation to ensure
stakeholder teams can deliver best client experiences to the business. Serve as
an expert on HOA customer journey, personas, client engagement, and industry
trends, specifically for digital experience.. Performs all duties in accordance
with the Company’s policies and procedures, all U.S. state and federal laws and
regulations, wherein the Company operates.

Requirements

• High School diploma or equivalent required
• Minimum six years of recent commercial bank and HOA banking experience required
• Extensive experience working in a team-oriented, collaborative environment.
• In-depth knowledge of Bank products and ability to manage Product roadmap
• Proven leadership skills
• Analytical aptitude and problem-solving abilities
• Proficiency in Microsoft Office Suite, Salesforce, FIS
• Understanding of the organization’s goals and objectives
• Ability to present ideas in user-friendly, non-technical terms
• Able to prioritize and execute tasks in an agile and multi-tasking environment
• Ability to work in a team-oriented, collaborative environment
• Ability to communicate appropriately and effectively with all members of the organization.
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• High School diploma or equivalent required

Responsibilities

• Follow all established policies and procedures.
• Build and maintain client journey maps across all HOA groups.
• Be an expert on client experience workflows from UI to vendors to systems.
• Assist in strategy and roadmap for the HOA segment.
• Liaise between client facing teams to gather requirements and feedback.
• Track HOA banking solution performance through client feedback, adoption metrics and meeting key milestones as determined by the team.
• Lead internal training development, support, and communication flow, serving as a liaison and coordination for cross-functional teams to ensure launch readiness.
• Collaborate with new product/innovation team in evaluating and developing new features, by using customer journey mapping, requirements framework, design thinking and agile development methodology.
• Develop a deep understanding of the market problems of various industry segments and user personas and effectively position and communicate how and why product features and functionality address and overcome those market problems for our clients.
• Anticipate bottlenecks, balance business objectives and needs versus technical and operational constraints and adjudicate between internal stakeholder groups to resolve blocking issues.
• Develop, manage and execute the Go-To-Market launch plan alongside Go-To-Market lead. Create and maintain marketing materials such as demos, talking points, presentations, user guides and how to videos.
• Conduct role-specific training for existing and new employees to support the business strategy.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• Financial Security: You will be eligible to participate in the company’s 401k plan which includes a company match and immediate vesting.
• Health & Well-Being: We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).
• Building & Supporting Your Family: Banc of California partners with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off.
• Career Growth Opportunities: To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees