VP ,Product Management, Services

Fiserv•Sunnyvale, CA

About The Position

Fiserv is a global leader in Fintech and payments, seeking a VP of Product Management for the Services vertical. This role is responsible for defining and executing the product vision, strategy, and roadmap for service-based businesses. The executive leader will build software and financial products for appointment-based, field service, professional services, personal care, wellness, home services, and other service-oriented businesses to manage and grow their operations. The role will own a comprehensive Services platform that integrates point-of-sale, scheduling, payments, customer engagement, subscriptions, invoicing, mobile workforce management, AI-powered automation, and embedded financial services into a seamless commerce experience. This leader will collaborate across Engineering, Design, Sales, Marketing, Operations, Risk, Customer Success, and external technology partners to deliver differentiated commerce solutions that drive customer growth, merchant retention, and revenue expansion.

Requirements

12+ years in Product Management.
Experience with SaaS platforms serving SMBs or enterprise customers.
Strong understanding of payments, software, commerce, and subscription businesses.
Proven experience delivering customer-centric digital products.
Experience in appointment-based software, field service platforms, healthcare technology, hospitality, or business management software.
Must currently possess valid and unrestricted U.S. work authorization.

Nice To Haves

Experience with AI-enabled SaaS products.
Knowledge of embedded financial services.
Experience leading product organizations in high growth fintech or commerce companies.

Responsibilities

Develop the long-term vision and product strategy for the Services vertical.
Build a differentiated platform serving appointment-based and service-oriented businesses.
Define investment priorities aligned with Merchant Solutions growth strategy.
Identify emerging industry trends and customer opportunities.
Drive platform expansion through new software capabilities and financial services.
Own the complete Services product portfolio, including: Appointment scheduling, Calendar management, Mobile POS, Field service management, Invoicing and estimates, Customer relationship management, Memberships and subscriptions, Digital payments, Mobile workforce tools, Team scheduling, AI-powered business automation, Embedded lending and financial services, Customer communications and marketing automation.
Lead end-to-end product management from concept through commercialization.
Partner with Engineering to build scalable, cloud-native solutions.
Deliver seamless experiences across mobile, desktop, and in-person interactions.
Leverage AI to automate scheduling, customer communications, staffing, and operational workflows.
Create intuitive workflows that reduce administrative burden for business owners.
Improve customer booking experiences.
Simplify payments and financial management.
Enable merchants to manage their businesses from anywhere.
Own Services product financial performance in partnership with the Commercial Organization.
Develop pricing and packaging strategies with the Product Marketing Team.
Increase merchant adoption and customer lifetime value.
Drive product-led growth initiatives.
Support Sales with compelling product positioning.
Lead a high-performing product organization.
Partner across Engineering, Marketing, Customer Success, Finance, Risk, Operations, and Sales.
Build strong relationships with strategic partners and ecosystem providers.