VP, Product Managemant (Inbound Communications)

Broadridge•New York, NY

15d•$230,000 - $240,000

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is seeking a strategic, client-focused, and execution-oriented Vice President, Product Management, Inbound Communications Solutions to lead the strategy, roadmap, and growth of our inbound communications product portfolio. This senior product leadership role will oversee solutions that help clients receive, digitize, understand, route, automate, and return inbound communications across physical mail, paper forms, digital forms, email attachments, fax, mobile capture, desktop uploads, and system-to-system file transmissions. The portfolio includes imaging and capture, intelligent document processing, workflow automation, forms automation, data export, and integrations with downstream client and Broadridge systems. The successful candidate will bring deep expertise in inbound communications, document-centric operations, intelligent document processing, forms automation, imaging, and workflow. They will define standardized, scalable product solutions that help clients reduce manual effort, improve accuracy and speed, strengthen controls, and turn inbound documents and communications into actionable digital workflows and data.

Requirements

15+ years of product management, product strategy, solution management, or related leadership experience.
Significant experience in one or more of the following areas: inbound communications, imaging, document capture, forms automation, intelligent document processing, workflow automation, document management, enterprise content management, or business process automation.
Demonstrated experience establishing product strategy, multi-year roadmaps, product packaging, and standard solution capabilities for enterprise technology, software, platform, or technology-enabled services.
Strong record of leading cross-functional teams and influencing stakeholders across Technology, Operations, Sales, Implementation, Client Success, and executive leadership.
Experience supporting strategic sales cycles, client discovery, executive presentations, and product positioning.
Ability to synthesize client feedback, market insight, technical considerations, and operational needs into clear product direction and investment decisions.
Bachelor’s degree or equivalent relevant experience.

Nice To Haves

MBA or other relevant advanced degree preferred.
Experience serving financial services, banking, insurance, retirement, healthcare, or another highly regulated industry.
Experience with AI/OCR, intelligent document processing, enterprise workflow platforms, content services, or digital mailroom solutions.
Familiarity with regulated data handling, role-based access, audit trails, encryption, and compliance-driven workflows.
Experience developing go-to-market materials, product value propositions, solution packaging, pricing approaches, or implementation models.

Responsibilities

Own the product strategy, multi-year roadmap, market positioning, and go-to-market direction for Broadridge’s Inbound Communications Solutions portfolio.
Define a clear, standardized product vision spanning imaging and capture, workflow automation, forms automation, and data extraction.
Translate market trends, client needs, operational insights, and Voice of the Customer feedback into scalable product capabilities and prioritized roadmap investments.
Establish standard product configurations, packaging, guardrails, and implementation patterns that balance client value with repeatable delivery and commercial scalability.
Lead the evolution of multichannel inbound capture capabilities across mail, paper, digital files, email, fax, mobile, desktop upload, and client-system transmissions.
Partner with Technology, Operations, Sales, Client Relations, Implementation, and senior business leaders to deliver a cohesive product experience from sales through onboarding and ongoing service.
Drive product requirements and prioritization for document classification, indexing, OCR, AI-based extraction, workflow orchestration, reporting, security, and integrations.
Support strategic client and sales opportunities by articulating the product value proposition, standard capabilities, solution architecture, product boundaries, and implementation considerations.
Develop market-facing product documentation, solution narratives, use cases, sales enablement materials, standard feature definitions, and product packaging.
Drive a disciplined approach to standard versus non-standard requests, identifying opportunities for reusable product enhancements while limiting unnecessary customization.
Coordinate with adjacent product owners, including the archival capability owner, to ensure clear handoffs and an integrated client experience without owning archival strategy or roadmap responsibilities.
Monitor industry and competitive trends in inbound communications, intelligent document processing, enterprise content management, workflow automation, AI, and digital transformation.
Define and monitor success measures, including product adoption, revenue growth, pipeline support, implementation speed, processing efficiency, document volumes, quality, and client satisfaction.