VP, Post Close, CMS

Carrington Mortgage•Orange, CA

2d•Remote

About The Position

The VP, Post Close, CMS is responsible for all aspects of Post Close operations for funded loans across all originating channels, including loan delivery, endorsement guarantee, records management, due diligence, and PCCD compliance. The role provides strategic leadership, management guidance, functional support, and quality control expertise, working with senior management and organizational leaders to strengthen financial and loan quality rigor. All duties must be performed in accordance with company policies and procedures and applicable state and federal laws and regulations. The position manages Post Close operations to meet company policies, regulatory requirements, service-level agreements, and loan quality metrics. It contributes to risk management initiatives and works closely with Capital Markets, Secondary Markets, Operations, Quality Control, Loan Servicing, IT, and Treasury. The VP develops departmental culture focused on continuous improvement, innovation, precise execution, and customer service; supports training and system enhancements; oversees audits and performance; and coaches Post Close Managers and their staff. The role is remote from home. The target pay range is $160,000–$180,000 annual salary, plus an annual bonus, depending on experience.

Requirements

Bachelor’s degree in Business or equivalent work experience.
Seven to ten years of experience managing at least one aspect of the Loan Origination Process.
Ten to fifteen years of general mortgage industry experience.

Responsibilities

Manage Post Close operations for funded loans from all originating channels, including loan delivery, endorsement guarantee, records management, due diligence, and PCCD compliance.
Carry out management responsibilities, including hiring and training employees; planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
Ensure Post Close operations comply with company policies and procedures, applicable regulations and laws, established service-level agreements, and loan quality metrics.
Contribute to risk management initiatives and coordinate with Capital Markets, Secondary Markets, Operations, Quality Control, Loan Servicing, IT, and Treasury to protect loan quality and monetary controls.
Build a departmental culture aligned with company values and focused on continuous improvement, innovation, execution precision, and customer focus.
Develop and implement training on current policies and procedures to improve efficiency and productivity.
Liaise with direct reports, internal staff, sales staff, vendors, and customers to resolve outstanding issues.
Work with IT to develop system enhancements that improve Post Close efficiency and quality control.
Conduct exception-based reviews of loan circumstances and conditions as appropriate.
Assist with interviewing and hiring new department management members.
Regularly audit staff and their functions for compliance with company policies and procedures.
Evaluate performance trends and work with Operations to address internal and external audit findings.
Conduct weekly structured meetings with Post Close Managers.
Provide regular feedback and coaching to Post Close Managers and their staff.
Facilitate relationship building with Operations VPs and Directors across regional Operations centers.
Perform other duties as assigned.