VP, Post Close, CMS

Carrington Mortgage • Orange, CA

2d • $160,000 - $180,000 • Remote

About The Position

The VP, Post Close, CMS is responsible for all aspects of Post Close operations for funded loans from all originating channels, including loan delivery, endorsement guarantee, records management, due diligence, and PCCD compliance. The role provides strategic leadership, management guidance, functional support, and quality control expertise, and works with senior management and organizational leaders to strengthen financial and loan quality rigor. All duties must be performed in accordance with company policies and procedures and applicable state and federal laws and regulations.

The role manages Post Close staff and operations, ensures adherence to policies, regulations, service-level agreements, and loan quality metrics, and contributes to risk management initiatives in partnership with Capital Markets, Secondary Markets, Operations, Quality Control, Loan Servicing, IT, and Treasury. It promotes continuous improvement, innovation, precise execution, and customer focus; develops training and system enhancements; reviews exceptions; audits staff functions; addresses audit findings; and coaches Post Close Managers and their teams.

Requirements

• Bachelor’s degree in Business or equivalent work experience.
• Seven to ten years’ experience managing at least one aspect of the Loan Origination Process.
• Ten to fifteen years of general mortgage industry experience.

Responsibilities

• Manage employees in accordance with organizational policies and applicable laws, including hiring and training, assigning and directing work, monitoring performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Ensure Post Close operations comply with company policies and procedures, applicable regulations and laws, established service-level agreements, and loan quality metrics.
• Contribute to risk management initiatives and collaborate with Capital Markets, Secondary Markets, Operations, Quality Control, Loan Servicing, IT, and Treasury to maintain loan quality and monetary control.
• Build a departmental culture aligned with organizational values, continuous improvement, innovation, precision, and customer focus.
• Develop and implement training on current policies and procedures to improve efficiency and productivity.
• Liaise with direct reports, internal staff, sales staff, vendors, and customers to resolve outstanding issues.
• Work with IT to develop system enhancements that improve Post Close efficiency and quality control.
• Provide exception-based reviews of loan circumstances and conditions.
• Assist with interviewing and hiring new department management members.
• Regularly audit staff and their functions for compliance with company policies and procedures.
• Evaluate performance trends and work with Operations to address internal and external audit findings.
• Conduct weekly structured meetings with Post Close Managers.
• Provide regular feedback and coaching to Post Close Managers and their staff.
• Facilitate relationship building with Operations VPs and Directors across regional Operations centers.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare plans for employees and their families.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Fitness, restaurant, retail, and other discounts through the employee portal.
• Customized training programs to support career advancement.
• Employee referral bonuses.
• Educational reimbursement.
• Carrington Charitable Foundation community contributions and fundraising support.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive