VP, People Experience

Manulife•Waterloo, ON

1d•Hybrid

About The Position

Manulife is evolving from a culture-led approach to a more deliberate focus on People Experience—owning how work is experienced in daily work so it aligns with our values and enables performance in an AI‑powered organization. As work evolves, expectations, decision making, and how work gets done are changing more rapidly. What employees see, feel, and do every day now determines whether they understand what matters, how to succeed, and how to navigate their work and growth with clarity and confidence. People Experience plays a critical role in this shift—shaping how these changes show up in practice so that new ways of working are clear, usable, and consistently experienced. This includes embedding how we support strong, sustainable performance by shaping a way of working where people take care of themselves and each other and ensuring new ways of working are not only designed, but adopted and reinforced in everyday behaviour. The VP, People Experience is accountable for shaping the colleague experience—ensuring that as work evolves, the way it is experienced day to day is aligned, intuitive, and enables people to perform and thrive.

Requirements

10+ years in employee experience, organizational effectiveness, or transformation roles.
Proven history of designing experiences that drive adoption and behaviour change.
Experience leveraging AI and data models to drive behaviour change.
Strong systems thinking and ability to simplify complexity.
Data fluency and ability to use insights to drive decisions.
Credibility influencing senior leaders across HR, business, and technology.
Strong communication and storytelling capability.

Responsibilities

Own the enterprise Employee Experience strategy and roadmap.
Design experience standards and patterns that make Talent systems feel seamless, usable, and relevant in the moments that matter most to employees.
Lead enterprise recognition strategy and governance.
Translate sensing and insights into actionable improvements.
Embed wellbeing and sustainable performance into experience design.
Define and activate the human experience layer of workforce transformation.
Lead a high-performing team across Experience Design, Recognition, Sensing, and Wellbeing.
Create clear, practical guidance for leaders to reinforce new ways of working.