VP Partnership Success

Ensemble Health Partners•Lancaster, PA

5d•Remote

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: At Ensemble Health Partners, we win by living the Ensemble Difference showing up with values like People First, Last + Always; All for One + One for All; Your Responsibility Extends Beyond Your Job Description; Developing You Makes Us Better; Don’t Accept Complacency. The AVP, Partnership Success serves as a senior client leader accountable for client relationship health, operational performance, and executive‑level partnership across a portfolio of healthcare clients. This role requires strong presence with client executives and internal leaders, the ability to translate priorities into results, and the discipline to manage escalation and communication standards effectively.

Requirements

Demonstrated experience leading client-facing operations and/or revenue cycle performance in a complex healthcare environment.
Executive presence with the ability to influence and align diverse stakeholder groups.
Comfort operating in a high-travel role (~75%), supporting multiple clients and sites nationwide.

Nice To Haves

Prior leadership experience interfacing directly with CFOs, finance leaders, and revenue cycle executives.
Experience driving structured operating cadences and standards (e.g., recurring governance meetings, review standards, documentation discipline).

Responsibilities

Serve as a primary relationship leader for assigned client(s), building trust and alignment with executive stakeholders (CFO/COO and operational leaders).
Drive structured communication, ensuring the right internal leaders are engaged for client discussions and escalations per established protocol.
Prepare for and support executive rounding expectations, ensuring high-impact topics are documented and escalated appropriately.
Own and lead the cadence of client governance (e.g., MORs), including calendar ownership, attendee coordination, and ensuring the appropriate format for virtual vs. on-site sessions.
Ensure consistent execution of Partnership Success operational standards, including review rhythms and documentation discipline.
Partner cross-functionally to remove blockers, strengthen execution, and sustain strong service delivery across a distributed client portfolio.
Maintain a strong, visible on-site presence with clients through frequent nationwide travel aligned to client needs and portfolio priorities.
Conduct planned on-site client visits and provide timely internal reporting summarizing visit purpose, outcomes, risks, and key takeaways.
Maintain visibility and proactive planning for client travel and visit frequency using standard team mechanisms (e.g., travel grid expectations).
Adhere to travel and expense expectations aligned with Partnership Success guidance (including Concur submission standards and covered vs. non-covered expenses).
Model and reinforce the Ensemble Difference values daily—especially under pressure—by keeping teams focused, collaborative, and accountable.
Build a high-performing bench by coaching leaders, developing talent, and creating clarity around expectations and execution standards, aligned with Ensemble’s “what + how” performance philosophy.