Director Partnership Success

Ensemble Health Partners•Work at Home - Ohio - Other, OH

1d•$111,800 - $167,700•Remote

About The Position

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: I. Job Summary By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Partnership Success Director is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for acute or physician revenue cycle activities. This role forms and nurtures relationships with clients, influences and directs operations, and ensures results are consistently delivered. The Director communicates organizational values and positive leadership to all associates and is accountable for client performance expectations. Articulate plans with client deliverables, timelines, outcomes, and actions, and monitor bad debt and process improvements in key areas. Identifies gaps in client support or performance and proposes solutions to drive improvement. Builds relationships and organizational alignment, influences decisions, and engages onsite operational teams to drive results. Participates and leads program-level meetings with stakeholders, working closely with CFO and client leadership to support analysis, reporting, and service line development. Acts as a revenue cycle expert, ensuring prompt communication of changes related to payer policies, contracting, regulatory updates, and compliance requirements. Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports. Facilitates monthly client meetings to review operations performance, strategic initiatives, partnership opportunities, and escalated support needs.

Requirements

Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
Demonstrates high proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams.
Demonstrates emotional intelligence while recognizing the needs of others.
Ability to coach and develop others.
Uses data to make informed decisions.
Comfortably works with executives at all levels.
Exhibits executive presence.
Achieves results through effective leadership.
Ability to travel at least 75% of the time

Nice To Haves

CRCR Or other approved job relevant certification.

Responsibilities

Articulates in writing plans with client deliverables, timelines, outcomes, and actions
Monitors bad debt and identifies process issues/improvements in areas such as registration, upfront collections, Medicaid eligibility
Identifies gaps in client support/performance and proposes solutions (e.g., technology, services, processes) to drive performance improvement
Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
Participates and leads program level meetings with program stakeholders.
Works closely with CFO and other client leadership to support analysis, reporting and service line development
Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies, contracting, regulatory updates and compliance requirements
Assists client leadership in understanding revenue cycle processes, metrics, tools, and reports.
Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs
Promptly escalates operational and/or client concerns to Ensemble leadership.