VP, Partner Success
About The Position
We are seeking a Vice President, Partner Success to serve as a strategic advisor and system-level account leader for a portfolio of health systems. This role will operate at the intersection of strategy, performance improvement, and system-level growth, guiding C-suite partners through complex decisions while shaping and executing multi-year partnership strategies. The right person will bring a consultative mindset, using data, market insight, and deep healthcare expertise to influence executive decision-making, unlock new growth pathways, and drive measurable performance at these accounts. This leader serves as: Strategic advisor to health system executives System and region growth leader across service lines and geographies Integrator of Sound’s clinical, operational, and commercial capabilities Quarterback of a matrixed, cross-functional delivery model Success in this role requires the ability to simultaneously shape strategy, drive execution, and influence at the highest levels of partner organizations. This role is a work-from-home, virtual opportunity. Heavy travel required.
Requirements
- 10+ years healthcare account leadership experience
- Experience managing complex hospital system relationships
- Strong executive presence and consultative selling capability
- Deep understanding of healthcare financial, operational, and clinical drivers
Nice To Haves
- MBA or advanced healthcare/business degree preferred
Responsibilities
- Develop and maintain deep, trusted relationships with C-suite and senior operational leaders across assigned health systems
- Serve as a thought partner to executive stakeholders by delivering data-driven insights and market intelligence that inform strategic priorities
- Lead executive-level performance, strategy, and growth discussions that position Sound as a long-term strategic partner
- Define and execute the system-level growth strategy in coordination with service line leaders that includes retention, expansion, and new service line development across assigned accounts
- Identify and advance opportunities by demonstrating a comprehensive view of Sound’s capabilities and how they align to partner needs
- Shape and structure tailored partnership solutions that drive measurable improvements in total account contribution margin and year over year revenue growth
- Apply a consultative, hypothesis-driven approach to identifying partner challenges and designing solutions
- Translate complex clinical, operational, and financial dynamics into actionable strategies and engagement plans
- Enable and guide the development of scopes of work, including facilitation of executive alignment and contract approval processes
- Define annual targets, including revenue growth, performance improvement opportunities, and long-term value creation as a strategic partner
- Ensure consistent, high-quality execution of contractual commitments across clinical and operational service lines
- Proactively identify and resolve performance gaps or service delivery issues to maintain strong partner satisfaction
- Align account management within the overall Growth team strategy and Partner Success framework
- Lead and engage across a matrixed, cross-functional team consisting of clinical, operations, finance, and growth functions to support new commercial structuring within existing accounts
- Partner with the Business Development team on coordinated system strategies and opportunities
Benefits
- Medical insurance, Dental insurance, and Vision insurance
- Health care and dependent care flexible spending account
- 401(k) retirement savings plan with a company match
- Self-managed PTO Plan
- Ten company-paid holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Executive
