VP Operations

Osmow's•Mississauga, ON

7d•Hybrid

About The Position

Osmow’s is seeking a dynamic Vice President of Operations to lead and elevate restaurant operations across Canada and the United States. In this role, you will drive operational excellence, profitability, and brand consistency across all corporate and franchise locations while ensuring strong execution of business strategy at the restaurant level. You will actively engage in field operations, leading through observation, coaching, and continuous improvement to optimize performance, efficiency, and customer experience. Osmow’s is one of North America’s fastest-growing Mediterranean QSR brands, with over 200 locations. Known for our authentic flavors, bold culinary heritage, and rapid growth, we are driven by innovation, teamwork, and passion. We are redefining the Mediterranean dining experience while giving back through our Hope Fund charitable foundation. If you’re ready to make a real impact and grow your career with a high-performing team, this is the place for ambitious talent to thrive. The VP of Operations is a hands-on, field-driven leader responsible for overseeing all restaurant operations across corporate and franchise locations in Canada and the United States. This role drives operational excellence, profitability, and brand consistency by translating business strategy into execution while actively engaging in restaurant-level operations. A key focus of this role is continuous improvement through in-field observation, workflow analysis, and motion studies to enhance efficiency, speed of service, labour productivity, and customer experience. The VP of Operations ensures strong leadership development, compliance with operational standards, and sustainable business growth across all units.

Requirements

10+ years of progressive experience in project management, construction, or development, preferably within QSR, FSR, or franchise-based environments.
5+ years of senior leadership experience managing large-scale, multi-site projects and teams.
Demonstrated ability to lead complex, high-impact projects from conception through delivery.
Strong expertise in construction management, capital planning, budgeting, and contract negotiation.
Proven experience working with cross-functional leadership teams and franchise partners.
Executive-level decision-making skills, strategic thinking, and business acumen.
Strong organizational, communication, and stakeholder management skills.
Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and Office365.
8–12+ years of progressive experience in QSR or multi-unit restaurant operations (required)
Proven senior leadership experience overseeing multi-location operations
Strong background in P&L management, EBITDA growth, labour control, and cost optimization
Strong hands-on leadership style with ability to operate in both strategic and field environments
Experience conducting operational analysis, workflow reviews, or motion studies
Strong financial acumen and business understanding
Excellent coaching, leadership development, and accountability skills
Strong communication and influencing abilities across all levels
Proven ability to drive operational consistency across multiple units
High adaptability, urgency, and results-driven mindset
Proficiency in Microsoft Office (Excel, Outlook, Teams); restaurant systems an asset
Strong field leadership presence with willingness to be in restaurants regularly
Responsible for aligning cross-border operational strategies between Canada and U.S. restaurant networks
Ability to lead through influence, accountability, and example
Continuous improvement mindset focused on efficiency and operational excellence
High integrity and alignment with company values and culture
Operational Excellence & Execution Leadership
Hands-On Field Leadership
Continuous Improvement & Efficiency Focus
Financial & Business Acumen
People Leadership & Accountability
Execution Discipline & Results Orientation
Compliance & Operational Integrity

Nice To Haves

Project Management certification (PMP or equivalent) strongly preferred.
Experience in high-growth QSR environments strongly preferred
Bachelor’s degree in business, Hospitality Management, or related field (preferred)

Responsibilities

Drive EBITDA growth by increasing same-restaurant sales and effectively managing labour, cost of goods, and other controllable expenses
Translate business strategy into day-to-day operational execution to deliver exceptional quality, service, and cleanliness across all restaurants
Ensure successful start-up and opening of new restaurants through effective training of management and team members
Oversee operational performance, execution, and leadership across Canadian and U.S. markets, ensuring consistent brand standards, financial performance, and operational excellence
Ensure all company programs, policies, procedures, and systems are consistently implemented within approved budgets and timelines
Maintain a strong in-restaurant presence to assess performance and ensure brand standard execution
Ensure seamless execution of new product launches across all locations
Regularly visit restaurants to stay connected to frontline teams, franchise partners, and operations
Conduct operational reviews and workflow/motion studies to improve efficiency and productivity
Develop and implement process improvements and operational best practices across all restaurants
Provide hands-on support during peak periods, new openings, and performance improvement initiatives
Oversee resolution of escalated customer complaints and service recovery standards
Review operational audits and ensure timely completion of corrective actions
Recruit, develop, and mentor General Managers and restaurant leadership teams
Build leadership pipelines and structured career development programs
Ensure compliance with Health & Safety, ESA, Human Rights, and food safety regulations
Partner with franchisees and leadership teams to drive operational consistency
Monitor key metrics including sales, profitability, audits, and employee engagement
Use operational data and KPIs to identify trends, gaps, and improvement opportunities
Lead continuous improvement initiatives to enhance operational efficiency
Maintain strong community and public relations presence across all markets
Perform ad-hoc duties as required