VP, Operations

CARECOLLAB•New York, NY

11h•$140,000 - $170,000

About The Position

The Vice President of Operations is responsible for creating the operational structure that enables CareCollab to scale. Reporting directly to the CEO, this person serves as the organization's operational leader, translating strategic initiatives into measurable execution and aligning departments around shared goals and priorities. The role oversees the organization's operating rhythm, including clear priorities, consistent communication, leadership accountability, efficient workflows, financial performance, and continuous operational improvement. The successful candidate is organized, systems-oriented, financially savvy, and able to establish accountability across departments while fostering a collaborative, high-performing culture. The VP of Operations leads day-to-day operations across Care Management, Enrollment, Compliance, Quality, Billing, Human Resources, and other operational functions. The role establishes scalable systems, policies, workflows, performance measures, communication practices, and cross-functional processes. It also owns the annual operating budget and full departmental P&L, monitors financial results, and develops forecasts, budgets, and growth business cases. The position translates organizational strategy into operational plans, leads goal-setting and strategic initiatives, supports expansion with scalable infrastructure, and oversees new technology and process improvements. It uses performance data to guide decisions and ensures operational compliance with applicable Medicaid Health Home, NYS DOH, and HIPAA requirements.

Requirements

Bachelor's degree required.
Minimum 7 years of progressive operations leadership experience in healthcare, managed care, care management, or human services.
Demonstrated experience leading multiple operational departments simultaneously.
Proven success building organizational structure, operational processes, and accountability systems within a growing organization.
Significant experience developing operational workflows that improve efficiency and consistency.
Hands-on ownership of budgeting, financial planning, and full P&L management.
Experience establishing KPIs, dashboards, scorecards, and operational reporting systems.
Strong project management and organizational leadership skills.
Exceptional communication skills and the ability to influence leaders across all levels of the organization.
Experience leading managers and developing high-performing leadership teams.

Nice To Haves

Master's degree in Healthcare Administration, Business Administration, Public Health, or a related field.
Experience within Medicaid Managed Care, Health Homes, Value-Based Care, or Community-Based Care Management.
Familiarity with Foothold Care Management or similar electronic care management platforms.
Experience scaling organizations through periods of rapid growth.
Lean, Six Sigma, or other process improvement experience.
Strong understanding of healthcare reimbursement, operational finance, and regulatory compliance.

Responsibilities

Lead day-to-day operations across Care Management, Enrollment, Compliance, Quality, Billing, Human Resources, and other operational functions.
Develop and maintain standardized operational workflows that improve efficiency, consistency, and cross-functional collaboration.
Implement scalable systems, policies, and operational processes where needed.
Keep operational priorities aligned with organizational goals and strategic initiatives.
Monitor organizational performance using dashboards, KPIs, and scorecards, and drive action when performance is below expectations.
Remove operational barriers that impede productivity or growth.
Establish goals, expectations, and measurable performance metrics for department leaders.
Build an organization-wide culture of accountability through performance reviews, operational meetings, and follow-up processes.
Hold leaders accountable for results while providing coaching and support as needed.
Ensure departments operate with ownership and complete commitments on time.
Develop and manage the operational communication cadence, including leadership and department meetings, strategic planning sessions, and organizational updates.
Improve cross-departmental information sharing, issue escalation, and decision-making processes.
Serve as the primary operational liaison between the CEO and department leadership.
Foster collaboration and transparency across the organization.
Own the annual operating budget and full departmental P&L.
Monitor monthly financial performance against budget and develop plans to address variances.
Partner with Finance, Billing, and Revenue Cycle teams to improve financial performance, operational efficiency, and revenue integrity.
Evaluate operational investments and resource allocation to support financial sustainability.
Develop financial forecasts, operational budgets, and business cases supporting organizational growth.
Translate organizational strategy into operational plans with defined milestones, timelines, and ownership.
Lead organization-wide goal-setting and monitor progress throughout the year.
Manage implementation of strategic initiatives across departments.
Support organizational expansion by developing scalable operational infrastructure.
Oversee implementation of new technologies, operational improvements, and cross-functional initiatives.
Evaluate workflows, policies, and processes to identify improvement opportunities.
Lead process improvement initiatives focused on efficiency, quality, employee experience, and member outcomes.
Use data to identify trends, monitor organizational performance, and inform decisions.
Ensure operational compliance with applicable Medicaid Health Home, NYS DOH, and HIPAA requirements.