VP Operations US

Gojob•Dallas, TX

About The Position

With operations in France and the United States, Gojob is a pioneer of AI-powered recruitment. Our mission: develop cutting-edge innovation to make the job market more fluid and accessible, and to support each individual with dignity. At Gojob, "We staff instantly, at scale and with care". A member of the French Tech 120 (FT120) cohort since 2021, twice recognized by the prestigious Financial Times rankings, voted No. 1 in the âGrowth Championsâ ranking in Europe and certified as a B Corp in 2023, Gojob continues its rapid growth in the job market. Our project is based on 3 pillars: Innovation: Our 100% tech ecosystem, our data infrastructures and our AI "AglaÃ©" - the Gojob Artificial Intelligence - are revolutionizing recruitment processes and reinventing the way we support individuals. Sourcing, matching, pre-qualification, management, onboarding, follow-up, training... at Gojob, technology is everywhere. Efficiency: We commit to our customers on concrete and transparent operational results: 95%+ service rate and an average staffing time of 24 minutes. For our "Gojobbers", we offer unique support (financial services, online training, 24/7 support, etc...) that is tailored to their career path. Impact: Certified as a B-Corp and a Social and Solidarity Economy (SSE) Enterprise, our mission is embedded in our bylaws, and we manage our activities with indicators directly linked to our impact on the job market. Some key figures: - 80,000 recruitments carried out for Fortune 500 companies and medium-sized enterprises - 40% revenue growth in 2024 - $25+ M invested in Research & Development - 2,000,000 job applications processed by AI every year - 20,000 conversations managed by AI every week - 2,000,000,000 matching scores calculated by AI every week Deliver GMV growth using all the tools at your disposal, and build it into a system that runs smoothly and sustainably. Own the operating engine of our staffing business so we deliver fill + quality as the product: fast ramps, limited to 0 no-show, strong retention, and consistent expansion to 80%+ share on priority sites. Build simple playbooks that just work and a high-tempo cadence to scale from $15M to $30M to $90M to $180M. This is hands-on and execution-first. Youâll be a close ally to the GM with full transparency and visibility into the business.

Responsibilities

Ramp excellence + share-of-site
Run ramp war rooms during launch windows and stabilize sites fast.
Build and enforce a simple ramp playbook (readiness, launch week, stabilization).
Win vendor competition through execution: reliability, replacement speed, and onsite performance that earns more volume.
Partner with Sales to grow the local business
Join pre-sales when it matters: help design the operating plan for new sites (ramp plan, staffing model, onsite coverage, risks/mitigations).
Pressure-test deal assumptions (volumes, shift patterns, onboarding constraints) so we donât sell fantasy ramps and misforecast and over/under invest.
Turn strong delivery into growth: expansion plan per priority account (how we earn more share, more reqs, renewals).
Maintain tight feedback loop with Sales on what wins/loses deals and what Ops needs to deliver to win the next one.
Local prospecting support
Maintain a top-25 target account list with Sales for each core metro/logistics hub.
Be present in the field where it matters: site visits, client roundtables, warehouse/logistics events - use these to generate warm intros, validate needs, and tighten operating plans.
Support expansion plays: use current client relationships to open adjacent sites/regions.
Build a local partner network to surface expansion/new-site signals early (equipment/transport/safety/3PL ecosystem) and turn them into warm intros for Sales.
Operating cadence and clarity
Weekly operating review for top sites + all new ramps.
Daily rhythm for at-risk sites with clear owners and escalation.
Clear handoffs and accountability across KAM, OSM, Recruiting.
Performance management
Dashboards used daily.
Drive improvements in: fill, no-show, time-to-replace, D1/D7 retention, client satisfaction, share-of-site.
Diagnose where the funnel breaks (supply vs conversion vs show-up vs retention) and fix it fast.
Quality, compliance, and worker readiness - be practical first and foremost
Improve screening, onboarding readiness, attendance discipline, early retention.
Ensure the basics donât break ramps: eligibility/onboarding flow, safety readiness, onsite coordination.
Implement practical no-show recovery routines and same-day replacement plans.
Scale the org
Build repeatable pods and standard roles across markets.
Hire, train, and performance-manage leaders who thrive in a high-tempo culture.
Standardize what works across sites.
GM partnership
Keep GM inserted by default: frequent visibility, early escalation, clear decisions needed.
Be direct: fast communication, no filtering, no corporate smoothing.