VP of Sales Operations

Care.com•Dallas, TX

71d•$200,000 - $250,000•Hybrid

About The Position

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you. Care for Business is Care.com's fastest-growing business unit, providing family care benefits for world-class enterprise employers. Our services support our clients' employees across their most important family care needs, so they can focus on doing awesome things at work. As Vice President of Sales Operations for Care for Business, you will have the opportunity to put in place the foundation to enable accelerated scaling of this high-priority business within Care.com. Working cross-functionally, you'll partner to establish and optimize a broad range of business drivers - from pricing strategies to pipeline management and forecasting to commission structures to sales enablement resources. You will lead a dedicated and growing sales ops team to help take Care for Business to the next level. Work Environment: Hybrid Work Location: Dallas Texas (Eligible candidates must be located in Dallas,Texas or be open for relocating)

Requirements

7-10 years of experience with increasing responsibility in sales operations, revenue operations, or business operations, including 5+ years of management experience
Excitement to build robust processes and scalable systems for a rapidly growing and evolving sales organization
Capable of running complex, multi-disciplinary projects
Significant entrepreneurial drive and willingness to roll up sleeves to directly solve challenging problems
Demonstrated ability to apply analytical rigor to solve complex business problems
Experience creating and managing compensation plans that incentivize desired behavior/outcomes
Expert experience with Salesforce and understanding of other core sales applications, including experience with CPQ tools, workflows, calculated fields, custom reports, etc.
Advanced Excel skills; experience with Tableau a plus

Responsibilities

Play a critical role in partnering and regularly interacting with Care for Business' leadership team, sales, finance, marketing, product, and servicing operations to improve systems, processes, and tools to enable the business to scale rapidly
You and your team will be a key part of putting the building blocks in place and streamlining processes to enable the Care for Business business to achieve its full potential.
Build a culture of continuous improvement that is engaged in ongoing testing to deliver the most relevant sales processes and strategies
Develop compelling and insightful recommendations and lead execution against initiatives in a dynamic, entrepreneurial environment
Oversee the upgrade/re-implementation of Salesforce, playing an active role in developing the framework of the new instance and new CPQ process/tools
Lead how we use key sales systems, processes, and tools (e.g., Salesforce, Docusign, Gong, ZoomInfo, etc.) to enhance the efficiency and effectiveness of the sales team
Manage sales data integrity across all tools and platforms
Oversee pricing approvals and process implementation. Optimize our current pricing model.
Support annual sales compensation planning with data, documents, insight, and analysis. Determine appropriate performance measurements across sales teams.
Develop, maintain and track dashboards to support timely and informed decision-making
Ensure KPIs/metrics used to track the business are consistent across teams and align to broader business initiatives
Identify opportunities to improve sales effectiveness. Coordinate cross-functionally to deliver process improvements, playbooks, toolkits, and skills development
Develop data-driven insights and recommendations on pipeline, segmentation and targeting strategies. Apply analytical rigor to determine ideal customer profiles and profitability.
Lead sales performance reporting and forecasting
Analyze sales, channel and top-of-funnel data to make recommendations to senior leadership on optimizing our go-to-market strategy for existing and new initiatives