VP of Operations

CHAMPION XPRESS CAR WASH•Lubbock, TX

10d•$110,000 - $130,000

About The Position

The VP of Operations is focused on leading all day-to-day operational aspects of the business, while ensuring adherence to Kingdom-based company culture, standards, policies, and procedures. Will have day-to-day responsibilities over all operational activities including overseeing District Vice Presidents, Site Leaders, site level P&Ls, new site launches, implementation of on-going training & safety initiatives, membership growth, among others. The VP of Operations will report directly to the Chief Operating Officer.

Requirements

Excellent customer service and relationship skills
Strong leadership and accountability skills
Minimum of 3 years of car wash industry experience
Experience managing multi-site car wash operations, ideally for industry-leading brands
Prior P&L responsibility with clear understanding of financial drivers and metrics
Very high attention to detail aimed at a strong focus on operational and customer excellence
High personal standards in accordance with company standards
Proven track record as a team leader with an understanding of leadership practices
Demonstrated project and budget management skills
Strong business acumen with a broad understanding of fundamental business principles
Analytical problem-solving skills with attention to detail
Ability to set overall strategy and drive process improvement
Excellent oral and written communication skills
Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment
Proficient in technology and Microsoft Office

Responsibilities

Set the foundation of a positive Kingdom-based culture driven on the company’s values
Establish a healthy working rapport and effective communications with all team members throughout the company
Hold accountability through unwavering commitment to enforcing company standards, policies, and procedures
Lead day-to-day operations
Drive performance through monitoring key performance indicators and taking corrective action when needed
Provide regular performance updates and the state of the day-to-day operations to the COO
Organize and lead daily/weekly meetings that drive focus and direct attention on the performance and standards of the company
Drive customer retention by delivering the intended customer experience consistently across all sites.
Investigate, address, and analyze customer incidents, complaints and feedback to gain insights.
Develop and propose solutions to improve the products, services and customer experience.
Partner with operations, marketing, field leadership and HR to develop and execute strategies, programs, promotions and incentives to drive memberships and retail sales
Lead, direct and collaborate with the operations field team
Create, maintain and evaluate the company's SOPs to promote continual growth
Open new sites driving the company standards and values from day one
Monitor labor and scheduling ensuring alignment with company goals
Review the P&L for each location advocating ways to meet company goals
Ensure each location is properly staffed in collaboration with Human Resources
Collaborate with the training department.
Recruit, build and lead high performing teams with highly engaged leaders.
Stay in tune with latest trends and technology in the car wash industry
Build relationships throughout the car wash industry