VP of Program Operations

Vanderbloemen • Suwanee, GA

5d • Remote

About The Position

The Vice President of Program Operations is a newly established Executive Leadership position reporting directly to the President and CEO. This leader is charged with overseeing the day-to-day administrative and accreditation workflows, standardizing processes, and building organizational scalability. A major immediate focus is restructuring the Accreditation Services (AES) department, resolving operational bottlenecks, and documenting clear Standard Operating Procedures (SOPs). The AES department features a split culture of highly detail-oriented, long-tenured "old timers" and newer hires who currently work in silos. The VP of Program Operations must break down these silos, establish cross-training, and help the team transition from manual spreadsheets to a centralized Salesforce environment.

Requirements

• A Bachelor's degree in business administration, healthcare administration, organizational leadership, public administration, PA studies, or a related discipline; OR a Master's degree in a related discipline (including PA studies).
• At least seven (7) years of progressively responsible operational leadership experience if holding a Bachelor's degree.
• At least five (5) years of progressively responsible leadership experience if holding a Master's degree.
• Demonstrated success leading enterprise technology functions within complex organizations.
• Proven experience leading organizational change, driving technology initiatives, and managing large-scale transitions.
• In-depth understanding of national accreditation operations, ARC-PA Standards, and the broader higher education or regulatory environment.
• High-level knowledge of process improvement frameworks, operational analytics, and business workflow optimization.
• Strong comprehension of how to integrate technology, automation, and enterprise platforms (specifically Salesforce) into daily operational workflows to eliminate manual bottlenecks.
• Knowledge of how to manage administrative budgets, navigate legal vendor contracts, and ensure compliance with organizational policies.
• Proven skill in designing, implementing, and measuring operational strategies that align with long-term organizational scaling.
• Expertise in coordinating multi-layered projects, establishing performance metrics, and managing departmental expenditures.
• Demonstrated skill in guiding teams through operational transitions, particularly in breaking down communication silos and centralizing shared systems.
• Exceptional communication and relationship-management skills, with the ability to resolve complex stakeholder issues and mediate internal team conflicts.
• The ability to seamlessly pivot between high-level strategic planning and hands-on, detail-oriented operational execution.
• The ability to mentor, develop, and drive accountability within a fully remote or distributed workforce.
• The ability to build trust, cross-train staff, and integrate a department composed of both long-tenured employees and new hires.
• The ability to utilize operational metrics and data analysis to solve processing bottlenecks and fatigue.
• Meticulously Organized & Detail-Oriented
• Silo-Breaker & Patient Unifier
• Collaborative and Open-Minded
• Change-Agent with High Emotional Intelligence

Nice To Haves

• Current or former certified PA (PA-C) and graduate of an ARC-PA accredited PA program

Responsibilities

• Develops and implements operational strategies that align with ARC-PA’s mission, identifies organizational risks, and establishes performance metrics.
• Leads process-improvement initiatives to help alleviate staff fatigue, streamline operations, and establish clear Standard Operating Procedures (SOPs).
• Directs accreditation-related administrative support functions, scheduling, and program reviews to ensure they are delivered in a timely, consistent, and highly accurate manner.
• Identifies opportunities for automation and collaborates closely with IT leadership to implement tools—specifically assisting the team in transitioning manual spreadsheets into a centralized Salesforce environment.
• Leads, mentors, and develops the Accreditation Services (AS) staff, fostering cross-training and helping to break down historic communication silos.
• Manages operational budgets, oversees contracts with external service vendors, and ensures compliance with relevant regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive