VP of Operations

Propel Autism•Atlanta, GA

23h•Onsite

About The Position

The Vice President of Operations will be responsible for designing, scaling, and leading the operational infrastructure of a growing ABA therapy organization. This leader will own the performance, consistency, and scalability of clinic operations, ensuring high-quality clinical care, strong client outcomes, and an exceptional experience for both families and staff. The role requires a balance of strategic thinking and hands-on execution, with a strong emphasis on building systems that enable sustainable growth.

Requirements

8–15+ years of operations leadership experience, preferably in healthcare or multi-site service environments.
Proven track record of scaling operations across multiple locations.
Strong experience managing KPIs and driving performance improvement in fast-paced, high-accountability environments.
Comfortable operating both strategically and tactically.
Demonstrated ability to build systems, processes, and teams from early-stage growth to scale.
Experience leading and developing managers.
Minimum 2 days a week onsite, full time onsite preferred.

Nice To Haves

Experience in ABA therapy, behavioral health, or pediatric healthcare.
Familiarity with payer-driven environments (authorization, billing, compliance).
Experience working alongside clinical leadership (e.g., BCBAs, therapists).

Responsibilities

Develop and implement an operating model to support scalable growth.
Standardize processes, workflows, and performance expectations across all locations.
Lead new clinic openings, including operational readiness, staffing models, and ramp plans.
Ensure consistency in execution while allowing for local flexibility where appropriate.
Own and manage key operational metrics, including clinic revenue and EBITDA performance, authorized hour utilization and dosage delivery, staff productivity and labor efficiency, client retention and attendance, intake conversion and speed-to-services, recruiting funnel conversion and staffing capacity, and clinic ramp performance for new locations.
Establish a regular operating cadence (weekly/monthly reviews) with Operation Manager(s), Recruitment Managers, Clinic Directors and the Senior Leadership team.
Identify performance gaps and implement corrective actions.
Optimize the end-to-end client experience, including intake and admissions, assessment and treatment initiation, ongoing care delivery, and transition/discharge.
Reduce time from inquiry to first therapy session.
Improve client engagement, retention, and outcomes.
Partner with clinical leadership to ensure care quality aligns with operational efficiency.
Drive new lead generation by developing new referral channels and accelerating growth of leads.
Develop new business/revenue streams, e.g., home-based services.
Build scalable systems for hiring, onboarding, performance management, leadership development, and retention across clinic and corporate teams.
Develop Operations Managers & Recruitment Managers into high-performing leaders capable of scaling new locations and developing future leaders.
Support the team with the staff performance management process.
Partner closely with clinical leadership to ensure high-quality therapy services, adherence to clinical standards and best practices, and compliance with payer and regulatory requirements.
Support implementation of quality assurance processes and audits.
Work with the Senior Leadership team to refine the clinic & operations leadership structure.
Clarify roles, responsibilities, and decision rights.
Create a culture of accountability and delivering clinical and operational results.
Ensure effective collaboration between clinical and administrative leadership.
Identify operational inefficiencies and implement process improvements.
Introduce systems, tools, and technology to support scale.
Build playbooks and SOPs for all core operational functions.
Represent the company at ABA events to help build a strong reputation in the industry.