VP of Operations Excellence

GREASE MONKEY INTERNATIONAL•Greenwood Village, CO

2d•$130,000 - $150,000•Onsite

About The Position

FullSpeed Automotive is a large, growing multi-brand automotive service platform operating thousands of locations. The VP of Operations Excellence leads the operational infrastructure, services, and capabilities that support consistent execution and performance across the organization. The role oversees operational reporting, process improvement, systems and tool implementation, and operational support, partnering with Field Operations and cross-functional leaders to simplify work and equip the field with the tools, insights, and processes it needs. This hands-on leadership position takes operational initiatives from opportunity identification and design through implementation, adoption, and measurable results. The VP uses data and analytics to identify trends, challenge assumptions, measure impact, and ensure improvements produce meaningful business outcomes. The role is based in Denver, Colorado (DTC), with travel of up to 50%, and reports to the COO.

Requirements

High school diploma or equivalent; relevant education and/or equivalent years of professional experience will be considered.
10–12 years of progressive experience in operations, operations support/services, operational excellence, business transformation, or a related field.
At least 5 years of leadership experience.
Demonstrated success improving operational performance through scalable processes, tools, systems, and support solutions that deliver measurable business results.
Experience supporting a large, multi-location or distributed field organization and developing solutions that balance enterprise consistency with practical field execution.
Demonstrated success leading complex, cross-functional initiatives from strategy and design through implementation, adoption, and sustained execution.
Strong understanding of operational KPIs, performance reporting, and business intelligence, with the ability to use data and field insights to identify opportunities, inform decisions, and measure results.
Proven ability to lead and develop high-performing teams and drive accountability and results across functions.
Strong executive communication and presentation skills, including the ability to turn operational challenges and complex information into clear recommendations and actionable solutions.
Strong project, program, and change management capabilities.
Ability and willingness to travel up to 50% for site visits, operational meetings, and company events.
Ability to remain stationary while working on a computer and communicating by phone, video conferencing, and email, and to move throughout the workplace and centers during visits, with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree in Business, Operations, Analytics, Finance, or a related field.
Experience with business intelligence tools such as Tableau, Power BI, or Looker.
Familiarity with DMS/POS platforms and shop-level performance metrics.
Experience in automotive services, multi-site retail, fleet, dealership, or another distributed field-based operation.
Experience working with C-suite, ownership, or board-level stakeholders.
Lean, Six Sigma, PMP, or similar certification.

Responsibilities

Identify and prioritize opportunities to improve operational efficiency, consistency, profitability, customer experience, and field execution.
Partner with Field Operations to develop and standardize scalable processes, tools, and best practices across locations.
Evaluate operational challenges, identify root causes, and develop practical solutions for implementation at the center level.
Establish and monitor operational performance indicators, including car count, ARO, technician efficiency, bay utilization, parts fill rate, and customer satisfaction.
Use operational data, reporting, and field insights to identify trends, bottlenecks, and performance opportunities.
Drive continuous improvement through disciplined evaluation of processes, results, and opportunities.
Lead cross-functional implementation of operational processes, systems, tools, and ways of working from design through rollout, adoption, and sustained field execution.
Build and manage implementation roadmaps covering timelines, ownership, resources, risks, communication, and success measures.
Partner with IT, Finance, Field Operations, Training, Customer Experience, and other functions to ensure initiatives are practical, aligned, and measurable.
Establish change management, communication, and training practices to support adoption and reinforce processes after implementation.
Evaluate implemented solutions and adjust them based on performance results and field feedback.
Provide leaders with clear, reliable visibility into performance through KPIs, dashboards, and reporting cadences.
Translate operational data into insights, recommendations, and priorities for field and executive leadership.
Partner with teams to improve reporting infrastructure, automation, data quality, and accessibility while reducing unnecessary manual reporting.
Establish consistent operational reporting and measurement standards.
Build, lead, mentor, and develop a high-performing Operations Excellence team with clear ownership, accountability, and priorities.
Serve as a strategic partner between Operations and cross-functional teams, aligning operational priorities and execution.
Influence organizational leaders to drive adoption, accountability, and sustained improvement.
Present recommendations, business cases, performance insights, and initiative progress to senior leadership and the board as needed.
Advise the COO and executive team on operational performance, risks, opportunities, and priorities.
Develop and lead the Operations Excellence roadmap in alignment with company strategy, growth plans, and operational priorities.
Evaluate processes, tools, systems, and operating practices to improve efficiency, scalability, and business performance.
Ensure operational initiatives support broader business objectives and deliver measurable value.