VP of Mid Market Product Strategy & Transformation

Fiserv • Alpharetta, GA

8d • Remote

About The Position

Fiserv is seeking a VP, Head of Mid-Market Product Strategy & Transformation in Merchant Solutions to unify and lead the product and customer experience (CX) strategy for US medium and large enterprise clients. Operating within a complex, highly matrixed environment alongside sales teams and financial institution partners, this leader will drive cross-enterprise alignment across product, engineering, and commercial teams without direct reporting authority. By harmonizing multi-product solutions, streamlining end-to-end client journeys, and optimizing the segment's operating model, the VP will co-own commercial performance to directly impact revenue growth, product penetration, client retention, and NPS.

Requirements

• 15+ years of product management, product strategy, business transformation, platform leadership, or general management experience.
• 7+ years leading senior product leaders.
• Experience influencing roadmap decisions across multiple product teams.
• Experience delivering platform or ecosystem-based product strategies.
• Experience with payments, commerce, fintech, banking technology, SaaS platforms, or adjacent industries.
• Track record connecting product strategy to measurable commercial outcomes.
• Experience leading large-scale organizational transformation initiatives.
• Experience establishing governance models and operating frameworks.
• Experience driving alignment across organizations with competing priorities.

Nice To Haves

• Merchant acquiring experience.
• Experience serving mid-market businesses ($10M - $300M revenue range).
• Experience working with indirect channels, referral partners, and financial institutions.
• Experience driving commercialization and go-to-market execution.
• Experience with portfolio rationalization and platform modernization.

Responsibilities

• Rationalize the mid-market product catalog and establish prioritization frameworks to align investments with segment goals.
• Champion a unified mid-market platform architecture ensuring seamless interoperability across core acquiring, data, servicing, and partner capabilities.
• Own the complete customer lifecycle from evaluation, contracting, and onboarding through servicing and renewal.
• Co-develop industry-specific product roadmaps, partner ecosystems, and commercialization plans for differentiated positioning.
• Drive total solution readiness—including pricing, sales enablement, technical delivery, and operational support—across internal and partner channels.
• Build deep knowledge of mid-market client environments and competitive dynamics to address expressed and latent needs.
• Source and manage third-party partnerships across commercial, legal, technical, and operational dimensions to extend value propositions.
• Lead precise roadmap execution, cross-functional internal alignment, business health scorecard tracking, and high-performing team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed