VP of Information Technology & Business Systems

Tekmetric

19h•Hybrid

About The Position

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. At Tekmetric, we’re building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.

Requirements

Scaled SaaS companies greater than $100M+ in ARR and know the systems rigor that growth demands.
Comfortable thriving in ambiguity and delivering results in less structured environments.
Prioritize ruthlessly, manage change deliberately, and lead with low ego and high standards.
Energized by building, not maintaining.
Strong opinions about tooling — evaluated, implemented, and retired tools across the GTM and corporate stack and can articulate the tradeoffs.
Driving force behind the internal AI strategy – lead AI enablement, roll out AI tools company-wide, and evaluate where AI creates business value.
10+ years across IT, systems, and business technology, with 4+ years in senior leadership at a 300–1,500 employee SaaS company — ideally through a scaling phase
Deep fluency in integration architecture and real opinions about GTM tools like Salesforce, Gong, Outreach, Gainsight, HubSpot, and Vitally — not just familiarity with them
A track record of cross-functional influence without authority — can hold a position with a strong-willed stakeholder and drive alignment without needing executive air cover
Experience owning IT budgets, vendor contracts, and technology investments — with the judgment to prioritize ruthlessly and balance speed, security, and scalability
Deep experience with IAM (Okta, Google Workspace), security practices, and compliance frameworks like SOC 2 and ISO — with a proactive approach to risk that doesn’t sacrifice agility
A builder mentality — have built functions from scratch, are energized by greenfield work, and can operate as both a strategic leader and a hands-on operator at every level of the organization

Responsibilities

Owning the 12–24 month systems and technology roadmap, ensuring everything the company uses works together, scales with growth, and supports business goals
Driving tool strategy across the corporate SaaS stack (Slack, Zoom, Salesforce, Jira, Google Workspace, and others) — evaluating, consolidating, and retiring tools with strong build vs. buy judgment
Leading AI enablement and governance — rolling out AI tools company-wide, establishing usage policies, evaluating where AI creates business value, and informing the build vs. buy decision for internal AI tools
Owning systems architecture — mapping how internal systems connect, managing data flows, and serving as the technical resource for integration decisions (e.g., Chargebee to Salesforce to NetSuite)
Managing the IT budget, vendor relationships, and contract negotiations — optimizing spend and making prioritization decisions that balance cost, speed, and scalability
Owning identity and access management via Okta and Google Workspace — setting access control policies and ensuring the company meets SOC 2, ISO, and related compliance standards
Overseeing corporate IT infrastructure — office networking, VPN, conference room technology, hardware, and help desk support
Building and leading a high-performing IT team — managing multiple simultaneous workstreams, establishing scalable operating rhythms, and developing talent across the function
Serving as a strategic business partner to executive leadership — bringing informed recommendations and influencing decisions across the organization without relying on authority

Benefits

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
Plans that cover 100% of premiums for employee only health coverage
50% coverage of family health costs
Free, confidential counseling through BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness activities
$300 home office setup bonus after one year of employment
Support for continuing education