VP of Global Field Operations

Sprinklr • Washington, DC

3d • $215,000 - $358,000 • Remote

About The Position

Sprinklr is seeking a VP of Global Field Operations to report into the SVP of Revenue Operations within a $1B SaaS business. This leader will be the primary engine for regional execution and operational discipline, ensuring the global Go-To-Market (GTM) strategy is translated into consistent, high-performance activity and execution across the Americas, EMEA, and APJI. The role involves owning the global operating cadence, sales forecasting, pipeline health, and adherence to the Annual Operating Plan (AOP). It also includes operationalizing the 'Pod' model for productivity, driving field adoption of customer engagement standards, and ensuring strategic planning and compensation interlock. Additionally, the role will focus on partner and services integration, deal desk and commercial rigor, and leadership of global operations teams. The VP will act as a change agent, modeling the use of new AI-guided tools and processes.

Requirements

• Experience in a $1B SaaS business.
• Experience reporting into SVP of Revenue Operations.
• Experience with global GTM strategy execution.
• Experience in sales forecasting (weekly, monthly, quarterly).
• Experience with pipeline management and health monitoring.
• Experience driving adherence to Annual Operating Plans (AOP).
• Experience with 'Pod' structure implementation and scaling.
• Experience with performance management frameworks.
• Experience improving AE productivity.
• Experience championing Customer Engagement Lifecycles (CEL).
• Experience standardizing sales methodologies (e.g., MEDDPICC, Value Selling).
• Experience with sales compensation plan feedback.
• Experience with territory and quota management.
• Experience enabling partner-led revenue strategies.
• Experience driving Professional Services and Managed Services attach rates.
• Experience with deal desk operations and commercial discipline.
• Experience with Quote-to-Cash process optimization.
• Experience managing and mentoring regional operations leaders.
• Experience acting as a change agent for new tools and processes.

Nice To Haves

• Experience with AI-guided tools and processes.

Responsibilities

• Own the design and execution of the global operating cadence, establishing a consistent rhythm of the business through structured health assessments, performance reviews, and targeted remediation actions.
• Own the global weekly, monthly, and quarterly sales forecasting process, ensuring high accuracy and transparency across all geographic regions (Americas, EMEA, APJI).
• Establish and monitor global standards for pipeline creation, coverage, and conversion. Implement rigorous 'inspection' cadences to identify risks and opportunities early in the sales cycle.
• Drive regional adherence to the Annual Operating Plan (AOP), ensuring that bookings targets are met within the defined Sales/GTM cost envelope.
• Lead the field implementation of the 'Pod' structure, ensuring efficient ratios between quota carriers and non-quota carriers (Sales, Services, and Renewals).
• Implement active performance management frameworks at the field level, using data to drive accountability and identify top-tier vs. underperforming units.
• Directly monitor and improve 'Productivity per AE' by identifying and removing friction in the localized sales process.
• Act as the primary field champion for the standardized Customer Engagement Lifecycle (CEL). Own the field sales processes, practices and workflows that cross-functionally deliver successful sales outcomes.
• Standardize sales methodologies (e.g., MEDDPICC, Value Selling) across global theaters to ensure a common language and predictable outcomes.
• Partner with the Strategy & Planning team to ensure Sales Compensation plans are effectively driving the desired behaviors in the field. Provide real-time feedback on the efficacy of incentives.
• Oversee the annual and mid-year territory carving and quota distribution process, ensuring equitable and optimized coverage across all segments and regions.
• Enable the field to execute the 'Partner-Led' revenue strategy, ensuring regional Sales Operations support Tech, ISV, and Service partner involvement in deals.
• Drive operational focus on Professional Services and Managed Services attach rates during the deal cycle to improve customer success and outcome-based expansion.
• Work closely with Deal Operations to ensure high-velocity, high-integrity deal structuring. Ensure regional teams are following global pricing and packaging standards, especially regarding new consumption-based pricing models.
• Continuously identify regional bottlenecks in the 'Quote-to-Cash' process and partner with the Director of Strategic Programs to implement scalable solutions.
• Directly manage and mentor regional operations leaders in the Americas, EMEA, and APJI, fostering a culture of excellence and making RevOps a 'career destination.'
• Serve as a lead change agent, modeling the use of new AI-guided tools and processes in daily work to encourage field adoption.

Benefits

• Voluntary healthcare coverage
• Paid time off
• Open Mentoring Program
• 401k plan with 100% vested company contributions
• Flexible paid time off
• Holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed