VP of Final Mile Operations

NXTPoint Logistics•Coppell, SC

6d•Hybrid

About The Position

The Vice President of Final Mile Operations is responsible for the overall performance, profitability, quality, and operational leadership of the Company's final mile delivery network. This leader owns operational execution across all markets, ensuring strong customer satisfaction, network capacity, regulatory compliance, and financial performance. Serving as the senior operational leader for a geographically dispersed organization, the Vice President drives consistent execution, operational standards, and continuous improvement across the network. This role is accountable for delivering scalable growth while ensuring the organization consistently meets client expectations. The successful candidate is a field-oriented operator who combines strong financial acumen, data-driven decision making, and leadership capability to develop high-performing teams and build a culture of accountability and Operational Excellence.

Requirements

Bachelor's degree in Supply Chain, Logistics, Business Administration, Engineering, or a related field, or equivalent operational leadership experience.
Ten or more years of leadership experience in transportation, logistics, supply chain, or related operational environments, including multi-site operations, geographically dispersed teams, and P&L ownership.
Experience leading operations supported by independent contractor delivery networks required.
Strong operational leadership in complex, geographically dispersed environments.
Demonstrated financial acumen and understanding of operational performance drivers.
Ability to utilize KPIs and data to drive business results.
Knowledge of transportation, warehouse, routing, dispatch, and performance management technologies.
Experience leading continuous improvement initiatives.
Ability to develop high-performing leaders and teams aligned to the Company's 4 Pillars of Excellence.
Knowledge of contractor network operations and compliance requirements.
Strong customer focus and relationship management skills.
Ability to lead change and build cross-functional partnerships.
Commitment to safety, quality, service, and profitability.
Ability to travel regularly as needed to support field operations.

Nice To Haves

Final mile or home delivery experience
Experience in big-and-bulky delivery environments
Lean, Six Sigma, or equivalent continuous improvement certification preferred.
Experience launching new markets, facilities, major customer programs, or operations supporting national retailer scorecard programs preferred.

Responsibilities

Provide strategic leadership and operational oversight for warehouse, transportation, and delivery operations across the network.
Own service performance across the network, including on-time delivery, completion rates, damage-free delivery, and Customer Satisfaction.
Establish and maintain service, quality, and performance standards across all markets.
Lead operating reviews and performance management processes to ensure accountability, consistent execution, and achievement of client service requirements.
Maintain a disciplined approach to identifying and resolving service failures, customer complaints, claims, and performance issues.
Lead initiatives focused on reducing damages, claims, delivery exceptions, and customer escalations.
Ensure effective performance governance through KPI management, reporting, trend analysis, and operational visibility.
Partner with cross-functional teams to strengthen operational controls, mitigate risk, and ensure adherence to all regulatory, client, and company requirements.
Own the operating profit and loss statement, including revenue, direct costs, contribution margin, and annual budget performance.
Maintain a comprehensive understanding of unit economics and the factors influencing business performance.
Partner with Finance on forecasting, budgeting, financial performance management, and profitability analysis.
Identify opportunities to improve profitability and address performance gaps.
Drive profitable growth while balancing client requirements, service performance, and operational efficiency.
Ensure sufficient qualified delivery capacity exists across all markets, including peak season planning and contingency coverage. Partner with Fleet Support Services to support local market recruiting and onboarding efforts that maintain a strong contractor pipeline.
Model and ensure strong adherence between local operations and Fleet Support Services to maintain compliance with all contractor requirements, including contractual, licensing, insurance, screening, authority, and equipment standards.
Execute contractor settlement, compensation, and incentive programs while providing operational feedback to improve contractor performance and network capacity.
Lead contractor retention and engagement efforts that support network stability, capacity reliability, and market performance.
Partner with cross-functional teams to ensure contractor activities align with established policies, compliance requirements, and the independent contractor business model.
Lead the organization's continuous improvement strategy and drive a culture of operational excellence across the network.
Establish and maintain operational standards that promote consistency, scalability, and accountability across all markets.
Leverage data-driven problem solving and continuous improvement methodologies to address performance gaps and improve business results.
Drive the evaluation, implementation, and adoption of operational tools, systems, and technologies that enhance efficiency, visibility, and customer experience.
Drive operational excellence through safe, efficient, and compliant execution, ensuring service commitments, customer expectations, and financial objectives are consistently achieved.
Serve as the senior operational point of contact and escalation authority for key customer relationships.
Build trusted partnerships with client leadership teams through transparency, responsiveness, and consistent execution.
Lead client business reviews and strategic operational discussions, presenting performance results, corrective actions, and improvement opportunities.
Partner with Business Development and Implementation teams to support customer retention, new implementations, operational expansions, and growth initiatives.
Build and develop high-performing leaders and teams, fostering a culture of accountability, ownership, collaboration, continuous improvement, and measurable results.
Strengthen organizational capability through succession planning, talent development, employee engagement, and change leadership strategies that support long-term growth.
Promote cross-functional partnership and alignment across the organization to drive operational excellence, customer success, and business performance.