Final Mile Operations Manager

Williams-Sonoma • Tracy, CA

2d • Onsite

About The Position

The Operations Manager – Final Mile Delivery is responsible for overseeing and optimizing last-mile logistics operations. Ensuring seamless, on-time, and cost-effective delivery of products to customers while maintaining high service standards. The ideal candidate will have experience managing delivery operations, third-party logistics (3PL) providers, and a strong focus on process improvement, customer satisfaction, and team leadership. This position is located in Tracy, CA.

Requirements

• High School Diploma or Equivalent, and 3 - 5 years of relevant distribution or manufacturing management/leadership experience.
• In lieu of a degree, 6-8 years of progressively responsible distribution leadership experience.
• This is an onsite and in office role.
• Data-driven mindset with expertise cost control and operational efficiency.
• Ability to lead and coach an hourly employee team.
• Manage relationships with third party delivery providers to maintain contractual standards.
• Ability to communicate effectively with excellent interpersonal and customer relations skills.
• Must be highly organized and process oriented with the ability to complete tasks on time.
• Ability to adapt and change processes to keep pace with the evolving business requirements.
• Strong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint and Power BI reporting.

Nice To Haves

• Six Sigma Black Belt or demonstrated Lean Manufacturing experience.
• Knowledge and execution of Final-mile delivery models, including white-glove service and same-day or multi-day delivery routing.
• Exposure to furniture manufacturing, distribution and/or big box distribution.
• Final Mile Transportation carrier contract negotiations or procurement experience.
• Expert at understanding Safety and OSHA standards.

Responsibilities

• Lead, coach, and develop company associates and foster a culture of accountability and high performance.
• Oversee labor scheduling, shift planning, and attendance tracking.
• Monitor employee productivity and operational efficiency, identifying and addressing performance gaps.
• Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence.
• Build, maintain and manage relationships with third-party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures.
• Oversee daily final mile delivery operations, ensuring efficiency, cost control, and adherence to Final Mile performance metrics.
• Monitor route optimization strategies to improve delivery speed and delivery quality while reducing operating costs.
• Conduct weekly performance reviews of third-party partners and review contracts to ensure alignment with business objectives.
• Drive a customer-centric culture by improving complete, on-time delivery, reducing damages, and improving returns and replacement rates.
• Manage escalations and determine resolution to maintain high service standards and customer satisfaction.
• Oversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies.
• Conduct regular safety inspections, risk assessments, and accident investigations, implementing corrective actions as needed.
• Maintain inventory control processes, ensure accurate tracking of shipments, and minimize loss or damage.
• Ensure dock flow efficiency, optimizing staging areas and coordinating with delivery schedules.
• Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges.

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products.
• 401(k) plan and other investment opportunities.
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations).
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED